Shuropody Winchester

I booked over 3 months ago via email and had a confirmed appointment. Today I came into the store and they had no record of said appointment on their system. I see from other reviews this is a common occurrence. I travelled from Cornwall for this appointment! I wouldn't recommend this place at all. Go to eclipse foot clinic in Olivers Battery instead.

A couple of Saturdays ago I visited the Shuropody store with my partner
In particular I wanted to understand about a machine that could offer a scan of my feet, based upon my exact footing and scan, bespoke and made insoles could be produced to support my feet

Natalie was the assistant, not only did she explain in detail how the scanner operated, she took the time to explain my scan, as I have differences in my feet, length and arch, together with how I walk

This resulted in me purchasing bespoke insoles, I was also educated by Natalie about compression socks, to which they would support me further

My partner and I had a great experience, in particular through great knowledge from Natalie and the scanner “Foot Balance”

I’ve worn these insoles for nearly two weeks and they have given me excellent support

I would recommend “Foot Balance” insoles - bespoke as very reasonable at £60 per pair made within 15 minutes

Thanks Natalie for your knowledge !

My Gran funnily enough recommended you guys to me which at first I was hesitant about…. Old people telling young people something doesn’t go hand in hand. Us young people don’t listen….

I gave your foot balance machine a go by myself not knowing I needed a staff member to do it along side me. I failed miserably and should have seeked for help at the start.

Luckily though your wonderful and funny team member Andrew was at hand to help. Now Andrew is an asset to your team and store. His customer skills and knowledge of the job were beyond expectations and really impressed me and my partner. If all retail assistance could be like him I think most stores would flourish.

We were talking a lot but I can assure the rest of the team and customers that Andrew and myself were multi tasking whilst he was helping me with my wonderful custom inserts and explaining to me about the pizza oven.

Throughout the whole multitasking, foot balance, custom insert cooking Andrew was gaining a great rapport with his customer which ALL retail assistants should😄 He really is a gem. You go girl!

Now of course the end result was a happy customer walking away with custom inserts and a smile on their feet.

Thanks Andrew and hopefully I don’t come back doing the Elvis leg😉

Thank you, thank you very much

Had an appointment with Emily. Fantastic customer service and such a lovely person
Can definitely say I am walking on Air. Thank you.

Bought a pair of Josef Seibel shoes here in May. By October they had spilt across the sole. The first pair of shoes that has ever done that in my 50 year history of buying shoes. Shuropody claimed wear and tear and offered me 50% discount on Orthotics!

Such a brilliant shop in Winchester! With such fantastic technology the machine can detect any abnormalities, or pressures in your feet and then a heat moulded inner sole to fit your requirements exactly to slip inside their very comfortable shoes. So impressed! this shop is leaps ahead fitting shoes for people! Natalie was so experienced and knew exactly how to get the best comfort for my feet. Would 100% recommend this shop for expert advice and guidance buying the correct shoes for your personal requirements.

I visited the Winchester Store yesterday to buy boots. The lady who served me was extremely polite and friendly. There was no sales pressure and I was able to take my time in deciding.

Strongly recommend

Katie

In Winchester they are advertising 75% off everything. This is a lie and presumably designed to lure customers. I looked at 3 pairs all branded 75% off but when trying to buy they were not ‘applicable’.

I have purchased from them before and also used their services but will not so again because of their underhand marketing.