Pollyanna

What a fantastic local shop Pollyanna is.
I have bought shoes for my children and as usual I had a great service from a very pleasant and helpful team.
Being a father of three I couldn't ask for more, having a shop like Pollyanna at my door step saves me going further into town. I was just going to buy school shoes as my wife asked but even I couldn't resist in buying a beautiful dress for my youngest daughter.
We are regular customers and I wouldn't dream of going anywhere else to buy shoes or clothes for my children. The clothes and shoes are of great quality.
Highly recommended.

Regular shopper at their store due to excellent range and service. However this time they surpassed themselves...called them from Dubai as in desperate need for shoes for my daughter...the lovely David handled the query efficiently, popped into the Post Office within minutes to check the shipping costs, and the shoes were dispatched the same day! Needless to say excellent service

Just been in there to buy my baby son some boots. If your desperate for shoes because you're going on holiday the next day like I am try not to go here. The staff here are absolutely rude. Actually, tell a lie. The lady that served me with glasses was okay. Not too over friendly but probably because she was trying to serve me something. On the over hand her fellow employee was so rude and couldn't even crack a smile to me, my 3 year old daughter and my 7month son. She acted like she was working in a well paid job in Canary wharf or something. If I wasn't eager to buy some boots I wouldnt of spent 50pounds in there but I just had to cos the boots were so cute. However, if you're reading this (owner) tell your staff to have more manners because people don't wanna be buying from rude unfriendly people.

I find it very interesting that you are asking me to rethink what I just wrote. I'm only telling the truth. From the moment I walked in I already felt like they were watching me like a hawk and following me like I was going to steal something. I also find it rude that you thought I was upset that the boots were on sale. In that statement in itself is very arrogant. Did I not end up buying the boots? The reason why I asked them if it was on sale, is because at the front of your shop it said "50percent off boots" so do I not have the right to ask? I think you need to rethink how you all come across to your customers. The majority of the reviews are that of "rude customer service" I think in order for you company to do better is work on that. Further more, you said you provide professional service unlike the busy retailers of the high street. I've had much better friendly experience at Sports Direct. I live off Munster Road and pass your shop all the time as my daughter goes to Madison nursery and Cupcake family. Needless to say I would not be recommending you at all.
And the rest of the bad reviews that you have bad service is from imagination of the other customers? Accept that this is the problem of your shop. I've been in there before and brought 70pounds boots for my daughter a couple years. Same problem. Rude and dishonest customer service. I've only left a few bad reviews and they were the honest trust. Deal with it. You guys are rude.

I have been coming since i was 4 years old. Amazing service, always fitted perfectly, so convenient, loved the tights and such a friendly owner. I dont understand the negative reviews, since i have only had positive experiences. Would definitely recommend to my friends.

Racist shop salespeople/owner. I have never experienced racism personally all my life but the way they treated me was absolutely despicable. They had signs all over the shop windows advertising 'All Geox £15'. I luckily found a pair of school shoes daughter (size UK2.5jnr) and when asked the 1st salesperson how much she confirmed £15. Then I went downstairs to see if I can find some for my son but not so lucky. When I went to the till to pay for my daughter's shoes, another salesperson had appeared, looked at the shoes and me them said£32.50 (50% off the original price). I said to her :your colleague had confirmed £15 and your signs said £15'. She replied, 'yes but not these ones and they're women sizes!!! ' and rushed to put them back on the shelf. I left the store in absolute disgust but returned quickly to ask another customer who was clearly an adult how much she paid for her shoes and she also confirmed she paid the sale price which for her style of shoes she chose was £20 and I can assure you her size was over 38 (UK5). Now if this scenario doesn't scream or Racism then set me straight!!! My partner and I are Asian.

To your reply: there were plenty of witnesses in the shop to concur with me what really happened! So why don't you explain how your sign doesn't apply to my intended purchase of a girls pair of geox school shoes?

Do NOT buy from this store online. They have kept my money. Haven't answered any messages on email, or through PayPal, social media, their phone line is dead and apparently the neighbouring shop says they've closed down. You will lose your money if you order from them. Having to try & get money back through PayPal. Total scammers that they're still taking orders and money off customers knowing their business is closed.

I was emotionally very impressed whilst visiting Pollyanna yesterday with my daughter to buy school shoes. We walked in (my daughter wearing ear defenders) and the young girl on the shop floor instantly asked if we’d like her to turn the music down. This has never happened in any shop or place we’ve ever visited!! Thank you young girl, you are amazing and deserve praise!!
My daughter was clearly very anxious in the shop and I knew you could see that but you were quick, inclusive and friendly which made it a lot easier than it could’ve been. We were in and out in 10 mins and we left happy 😊
Thank you for your kindness and understanding, a lot of stores could learn from you!! ❤️

I went to Pollyanna because I wanted to get a first pair of shoes for my 14-month old daughter and wanted a brand other than Clarks or Startrite. Pollyanna's website gave me the impression that it stocked a good range of other brands and that it would be able to offer expert advice, being a dedicated children shoe shop.
The employee who served me was very nice but very young and had clearly little experience of toddler shoes (which he later admitted to me). He measured only one of my daughter's feet and was unable to advise on what makes a good first shoe.
The shop owner was there but, while not busy with another customer, he was not interested in offering any help. I could not work out whether he did not have the knowledge I had hoped for or was simply rude and unwilling to help. Only information that I got from him was that first shoes were to protect feet when starting to walk outside (really?!), that little boots were more for autumn while shoes with a more open top were more for summer, and that there was not much difference between brands (I was offered only 2 brands, one being Startrite), all would be fine.
He left the shop to run an errand half way through me being there, leaving me with the lovely (I mean this, he was truly nice) but unexperienced employee who did not know whether the shoes we were trying fitted or not.
I am not a first-time mum and have experience of buying children shoes. Never had such a bad experience. I left without any shoes.
I then went to the Shoe Station in Kew (they also specialise in children shoes) and the experience could not have been any more different. The staff was welcoming, experienced and helpful. My daughter now has a lovely first pair of shoes that I know for sure fits well.