ALDO Shoes

Lovely staff, very helpful and polite. Ended up buying more than we went in for!

Very horrible and disruptive service by staff. I visited today, although cashier was fairly polite, there was another lady there hadn’t seen her there before and she was unable to use the tills not sure why. Also she was very abrupt and quite rude. I think the staff need to be retrained as they have very limited interpersonal skills and always are interested in chatting away or gossiping and look very disinterested in being at work.

Had an amazing experience on Saturday, was struggling to find some suitable shoes for my husband when a young lady Nicole was extremely helpful offering me a good variety of choices after giving her a description of what I was looking for. Also, she was the only staff member who seemed to be attentive unlike the others.

A pair of shoes I purchased here were pricey but quality is at par with the prices.

Unprofessional staff confused about the product
Trying to ruin Aldo brand name

Staff was very kind and helpful. The store has a wide variety of styles to choose from, good prices and discounts.

I went in to exchange the boots that I bought online from Aldo. They were not true to size, very very tight that I couldn’t get my feet in even though I have very slim feet. I took my receipt with me. I bought the boots for £57 I was told the price has gone down to £35. I said my receipt is still valid so I should be allowed to exchange for the price I paid. I was told their store works differently than the online shopping. Online I would only get £42 now but in store it’s only £35. To return online you got to register through the return centre and pay their fees. I decided it’s too much hassle and I would exchange in store. I exchanged and bought full priced shoes at £75( paid the difference of £40). I asked for my receipt and was told you can’t get a receipt as you exchanged I was like but what if something is wrong with shoes/ faulty/ not comfy then what am I meant to do. She told me if I give you the receipt business would lose money. Excuse what about the money that I just lost, surely this is against our customer rights.
Well I’m glad to stay I will not be shopping at Aldo again. I have always bought shoes from them but after my last experience I would go to other brands that provide good customer service.

Sometimes the sizes are not available at the Chimes outlet of ALDO.