Clarks

Lovely staff apart from the women I presume is the manger. Expected me to pay in full for 3 pairs of shoes they had no stock of to try on once they arrive 4-5 days later to store?! who’s got £200 to pre order multiple pairs of shoes to try on when they should the amount of stock during the school season. Wouldn’t check local stores stock for me told me to take a photo and look myself. Moaned that didn’t book an appointment and in general very rude and unhelpful. Won’t be going back.

Bought shoes for my daughter before lockdown. Measured her feet but didn't have her size but called round and we went to Brentwood. Thanks for great service.

Lovely staff, sadly couldn't find the shoes we needed..

Went in on the 30/08/2022 - to buy shoes for my toddler - only to discover they offer: awful service, terrible customer care and employ very lazy staff who believe that assisting customers is an inconvenience. They prefer talking amongst themselves and ignoring customers.....! Dear Clarks - Upminster - Do your staff members not read their job spec when applying...? Even the job title - Shop Assistance - provides a slight clue - which your staff members in Upminster seem to miss? Shame this good old fashioned British company got taken over by a Hong Kong company. Certainly missing the good old fashioned British Customer Service... I would be surprised if their staff in Upminster even know what customer service is? Let's just say I left without a pair of shoes, although I found two pairs which I would have bought if they had bothered to serve me - both at £50 per pop.

Went there, wasn’t treated nicely by one of the staff workers, think her name is Naeed. Very disappointing as this was the store I used to go to when I was a young boy, utterly disappointed

Awful service and extremely rude staff. I have been unable to get to this store to return a pair of shoes due to illness, so I asked my husband to return them for me. He had the receipt, the shoes, my payment card and proof of name/address. Apparently this was not enough as they need a signature (for a £12 purchase) Will avoid buying from this store in future.

Great store to shop for shoes and bags just went in for a look to see what was available . Sue was so helpful .Husband bought a pair of shoes for upcoming wedding.will go back soon .thank you

manager here is disgustingly lazy. her name is naeed i think someone said. she is always on her phone and does not acknowledge for a minute when a customer walks in. she is very rude to staff and was bossing them around constantly telling them to fix shoes or do something even when nothing needs to be done because she doesn’t want them standing around, which is hypocritical for someone who stands there and uses their phone. she even answered a call and left the shop floor unattended. i asked her a question about a shoe and she seemed very irritated by the number of questions i asked, however, i was buying these shoes for a friend and i wanted them to be perfect. left the stoor unsatisfied and was unable to purchase a lovely christmas gift for a friend. whatever you do, do not shop at clarks upminster poor manager.