Footasylum Romford - South Street

Such a bad experience, staff was rude and disorganised.
I was asked for ID, so showed my bank card and she said that I had to show her something else with a picture. However some other customer that was served just before me showed a bank card and they had no problems with it.
Once I confronted the member of staff, she replied in a very rude way.
Discrimination, and I will never be buying anything from that store EVER AGAIN!

Nice range of products and decent prices. Not sure about staff because they didn't acknowledge I was there.

Nice looking shop though.

Awful experience all the girls wear nothing sensible the staff and there managers love to swear and talk about very personal matters out load, you don’t get approached as the staff are talking between them selfs but can’t believe the language coming out of the girls mouths at the till and the manager standing not doing anything and I had my kids with me at the time. It is not acceptable will never come back or recommend this shop.

If u want to feel unvalued please go here. Incompetent staff member, rude as ever. Tried to exchange trainers for a smaller size and noticed the price has dropped, so kindly asked to exchange for cheaper price, the RUDE staff member then said i can only exchange for the exact price i paid, so i offered to return the trainers and buy new ones with the updated price. She outright refused and said wrong price is on display. I even showed her the trainers with the NEW PRICE, which she said was still wrong. I did not like the attitude that came with the service! Ended up with original higher price trainers. I came home and saw online that the price of the trainers were exactly the cheaper price advertised instore. I do not recommend this store. Very unhelpful staff, shocking no one intervened when they could hear my query and disagreement with the staff member. I would have named her if i knew it. Apparently in 2020 they do not give out staff names!

Very good staff n helpful. Too many white n romanian shop lifters.

Very attentive advisors. Great customer service with smile. Always ready to go extra mile for customer. Thank you

On 1st of November they decided to close the shop at 18:06 (on the internet closing time was 19:00). Very dissapointed by staff decision to end job early that day...

Shocking waste of time. Went to get shoes for school
for my daughter and first they don’t have a foot measure and then I returned having asked to try on kickers (after being told they would have them) and then was told they don’t have any!! 1hour of wasted time!!!