Embassy London

Before buying online asked if the shoes were suitable for widefit, the question was ignored when I asked if refunds were free they say yes....still I bought the shoes they far small for widefit and they charged me for the refund. Dont but online, wasted money and time

Husband ordered me boots from here 4 weeks ago for our anniversary. After numerous attempts to contact them to see where the boots are after getting an email saying they had been shipped 2 weeks after ordering them. They finally emailed him back 4 weeks later to say they would refund him the money without even asking him we wanted the boots and just wanted to know when they would arrive not a refund. Don't shop here customer service is appalling should treat customers better. Especially if they are going to charge so much for the boots

Visited the store in Greenwich Market, did not know the brand before, but the staff was really friendly and professionally explained the materials of shoes and their stories. I bought a pair of shoes, and enjoyed the whole shopping experience.

Had my wrong address and tried to tell me I had entered it incorrectly - I’ve lived at my address for 26 years so I think I know where I live ! Awful customer service , no goods received and now have to wait 10 days for a refund - have taken advice from trading standards . Customer service rude and far from helpful , just keep repeating not their fault ?
Update to comment below
The address wasn’t checked with my bank as it’s not my address
Three attempts by the courier were not made. I contacted them three times to try to change the incorrect t address that I did not enter !
I contacted this company and expected the issue to be resolved , instead I have received a barrage of abuse and now am awaiting a refund which will take forever as they are making me wait until the courier returns the goods to them
As a customer expected much more than this excuse for customer service, they have done nothing to try to resolve this issue . I have passed to both my bank and trading standards. Customer service at its poorest

Staff extremely helpful, good selection of foot ware, very comfortable and eye catching, good value for money

Such beautiful shoes and very nice staff! Went out with two pairs

Lovely colourful, unusual shoes. Helpful and friendly staff.

Very helpful staff, finally after many years they have bigger sizes than 40. I love the unique design and the quality. Bought 2 pairs. Have to wait for one to be delivered from a different branch.