THE MANAGER WAS VERY RUDE AND VERY UNPROFESSIONAL - I TRIED TO RETURN A PAIR OF FAULTY BOOTS THAT I HAD ONLY WORN FOR 4 WEEKS AND I HAD MY RECEIPT TO PROVE IT (THE HEEL HAD BECOME DETACHED FROM THE MOLD OF THE SHOE) HE STUDIED THEM FOR 5 MINUTES WITHOUT SAYING A WORD THEN I TOLD HIM I WAS IN A RUSH SO COULD HE PLEASE MAKE HIS MIND UP IF I COULD HAVE AN EXCHANGE, HIS REPLY WAS "NO I'M NOT GOING TO SWAP THEM AS IT'S NOT A MANUFACTURING FAULT!" I REPLIED THAT INFACT IT WAS A MANUFACTURING FAULT AS THE HEEL WAS COMING AWAY, HE REPLIED "WELL I'M NOT GOING TO EXCHANGE THEM!" I WAS VERY ANGRY, TOOK THE BOOTS BACK AND WENT TO THE BURTON-ON-TRENT STORE WHERE THE MANAGER THERE EXCHANGED THEM NO PROBLEM AT ALL! SWADLINCOTE MANAGER NEEDS SOME CUSTOMER SERVICE LESSONS THE RUDE, RUDE MAN! NOW WONDER HIS SHOP IS ALWAYS EMPTY! MY ADVISE SHOP IN BURTON-ON-TRENT STORE!
TIZZY58
Excellent service and very helpful. Definitely go back again.
Sharron Wilson
Friendly helpful staff
Martin Barry
Visited this store this morning to buy Wellies for my son and slippers for myself. Simply cannot fault the service or friendliness of the two ladies working in-store. Nothing was too much trouble and both were very professional and kind. Highly recommended.
Pat turner328 days ago
Good selection of footwear. Reasonable prices. Lovely lady serving.
Meg Averill2 years ago
Great service, the shoes I wanted were not in stock so they were ordered and delivered with in the week. Excellent, well done
