Schuh

Good range of Vans and DMs. Ended up buying some 😬... I wasn’t intending to. I found the staff very good, attentive and friendly. I also got 10% student discount

Went in to buy crocs, and waited for 25 minutes. However we we're efficiently served by a floorworker Hannah (Queen) and the acting floor manager. The hectic atmosphere was explained by it being a Saturday, but the lack of tills and aimless waiting felt unnecessary and annoying

Pressure selling techniques!!

The staff were like sharks, as soon as I picked up a shoe, within 10 seconds I had two staff asking if I needed any help. Whilst trying on the shoes, I had the sales woman stand over me like a hawk. When I asked for a minute (to think if I wanted to spend over £150 on these shoes) she still just stood there, waiting. I quite liked the shoes but I felt so pressured to buy them that I left the shop. Not a pleasant experience and I won’t be back.

After a very stressful and unsuccessful morning of school shoe shopping, we tried Schuh for our last ditch attempt.
The staff were amazing and helped us find a pair for both children, the correct size was out of stock but was ordered with free delivery to our home address.
Definitely returning to Schuh for school shoes again, even my children left complimenting our experience in the shop.

Update: less than 2 weeks into term both pairs had broken and we were refused a refund on them. Such a shame as we had really high hopes for the shop.

Hafizah was our server today, and she was exceptional. She was friendly, smiley, ready to help and assist us with questions we had! Thank you so much, Hafizah :)

AMAZING staff! I rarely post this but they are always incredibly polite, very patient and knowledgable on fashion trends.

I’ve bought my wedding shoes here and trainers. If they don’t know already please encourage the staff as this level of service is rare. Leave every time feeling like it was worthwhile and buy something almost every time when I wasn’t planning to.

Collected an order from Schuh in Guildford yesterday. The staff were so helpful and efficient, it was the best customer service I have experienced in a shop for a long time. So much better than Office.

There was a mix up and the issue was fixed promptly. I now have more confidence in Schuh, especially in Guildford branch, that I can spend my money there with peace of mind.

Bought a pair of Nike SB (Skateboard) for my son. Turned out the left shoe in the box was the wrong model but looked extremely similar to the right shoe. Hence, my son didn't realise the mix-up and wore them to the skate park and immediately put on a fair bit of wear and tear.

Took them back to the shop the next day. The staff, Sophie, was very helpful, polite and apologised for the mistake. No fuss was made on the wear and tear, although I did say sorry for they were not in brand new condition. The manager also apologised.

Thank you