ScS - Sofa Carpet Specialist

Love everyone in this shop they're all so helpful and very easy to talk to. John helped us with our settees and Christian with our flooring . Both very knowledgeable.
Also a shout out to the young lady who was standing by the door today 30/12/20 Meet & greet - She was also really pleasant ! Great shopping experience considering the circumstances. Well done & thankyou to you all 👏

Almost impressive levels of incompetence

We asked SCS to get the carpets redone for us a couple of months ago. It has been the fourth day now of getting everything ready and out of the way, and they still have not managed to provide the correct carpets.

Try 1 (December) - Carpet fitter did not arrive
Try 2 (December) - Carpet fitter came but brought the wrong colour carpet for one of the rooms
Try 3 (Februar) - Carpet fitter came again, again wrong coulour carpet
Try 4 (March) - Again wrong carpet brought in

Yes, there are more important things to life than carpets. But if you do want carpets, then please do not use SCS.

Absolutely awful service. The staff here could do with learning how to act professionally and have some manners. They seem to dislike any young couple who knows what they want and would prefer to argue instead of selling sofas. Made us feel so uncomfortable that we’ll buy the sofa we like from another branch. Would suggest you avoid unless you want to spend £1000s and be spoken to rudely.

Lied about delivery time. Just know if you order, the delivery time will be 4 weeks later so ill be looking at 3 months wait when mine arrives. Due to covid they have a backlogged warehouse

Got to give praise, thanks and gratitude when and where it is due. Recently bought sofas from SCS Loughborough and must say that Pete gave us nothing but help, assistance and professional advice from the word go. He was attentive to our needs provided excellent advice and made the whole shopping experience a pleasure not a chore
When we had an issue with the purchase of our new house, Pete pulled all the stops and rescheduled our sofa delivery date to accommodate our needs. He is a really genuine nice chap who is an asset to SCS. Thank you.

brought sofa and cuddle chair had it delievered 8 weeks ago had nothing but problems . patches on cushions where you sit getting worse by the day, been told so many things have caused it still ongoing with staff but been told by head office no problem from their end, been going on now for 2 months had enough paid £1,800 paid looks as if it is 8 years old not 8 weeks.going to see soliciter now,would not go to scs again treated very bad.they take your money quick and do not sort out problem.

purchased set of sofa with coffee table for £1700 after 4 months the sofa cushions is sinking and stitches Fall a part rubbish quality sofa it was the first time I purchased in SCS and it will be the last never again don't waste your money even ebay cheap quality last 1 year!!!!! I'm really disappointed

Edit: Changed my review from 5 star to 1 star as SCS could not stick to delivery times and to top it off- Claire from Mansfield office did not sound like she was at all bothered about keeping our custom and almost sounded like she wanted to cancel our order......

Original - Lovely assortment of sofas available. A very special mention to Pete, who was exceptional at providing all the relevant information regarding our sofa purchase. Pete, for us you are employer of the year A*