DFS Colne

Was a great experience from start to finish, and our sales lady Farzana was bang on with her knowledge and finance

Didn't have the dinning table & chairs that we wanted on display but was able to order them for us, so as any problems they would sort them out for us

DFS said complete order was ready and would be delivered on 23rd Oct so we paid in full and duly arranged for our old furniture to be sold and removed in readiness. After having paid and also sold/cleared the room of furniture we then received a call 21st Oct to say the order was actually not complete (only 3 parts of a 4 part sofa have been built). We ordered a corner sofa and the corner part is missing and has not been built. DFS were unable to confirm when the remaining piece would be available and we now have no living room furniture. I came to store personally on 24th to try to sort out. Wasted 2 hours of my day inc. travel time. Colne Store Manager was unable to confirm date for remaining piece but promised to chase and to call back the next day. No call was received. She also offered us £150 goodwill gesture and confirmation of this by email. No email confirmation or amount has been received. We then received another call from the warehouse to say 3 items would be delivered 26th and we received a text to confirm the same. My wife therefore waited home all day on 26th but the delivery did not come. Rang DFS. Was promised someone from store would call me back. Still no call back from the store. Delivery is now rescheduled for 28th but for only three parts of a four part sofa. The corner part is still missing and the current estimate for the remaining part I'm now told by the call centre is 12th Dec! So we will now have an incomplete sofa to enjoy for the next 6 weeks. Total cost for this excellent service, nearly FOUR THOUSAND POUNDS. Sent a written complaint but have had no response or acknowledgement whatsoever from DFS. Terrible service. Very frustrating and has caused a great degree of unecessary upset and lost time. We are so, so disappointed. I have waited a few days before writing this review to give them time to resolve as I believe in giving people the chance to put things right. They have made no effort to help, are difficult to contact and do not do what they promise. One star for DFS. Appauling.

Beautiful sofas and beds with great price. Very friendly and helpful staff

The customer service at this store is disgusting they are not truthful with a couldn't care less attitude slovenly dressed .An item ordered in stock ex showroom model ordered 5th November for " immediate" delivery still hadn't arrived by Christmas as promised then when chasing it up told countless lies about what had happened. Order was cancelled and told I would have to wait 7 days to get my money back ridiculous when I paid on my card it could have been easily put back on my card . The store was lucky to get one star and that was because they actually managed to open ... But not on time ..just shows what an attitude the manager has at the store which trickles down to the other minions " working" there . They didn't know their own opening times on new year Eve 9am advertised in the store eventually the manager arrives at 09.10 and store doors open at 09.50 and the line was " oh we thought it was 10am opening hours " ... For goodness sake you people put up the poster in the window with times on .

Ordered a corner sofa early November, was told it was a returned product and that I would recieve it before Christmas. I had to keep ringing DFS to get a delivery date (the online tracker is no use). The sofa was meant to have new feet and the fabric protection. It was delivered today (23/12), the delivery driver said it was in poor condition (not from transit but from storage) so said I could inspect it in the back of the lorry. He was correct, the protective cover was ripped so the sofa was dirty, some feet were missing and some feet were hanging off. It had obviously not had the fabric protection applied or better quality feet installed. Terrible experience.

Some very nice as settees there but there is not a lot of settee sets there and also there is only 4 Beds in the full shop to look at which are very dear and only do top of the range Silentnight mattresses

Horrible woman pressured us into paying a deposit for a sofa credit didn’t go through expected to get deposit back but she refused thankfully one employee was nice and refunded me the deposit never going back again.