ScS - Sofa Carpet Specialist

Terrible Customer Experience Avoid
Delivery should have taken place on Monday and after waiting all day I have contacted customer service to be told, my chair and sofa isn't being delivered. I was told yes it should be delivered but has not been loaded. I attempted to speak to a CS manager and was not given the opportunity and told to wait 72hrs. Delivery was organised for Tuesday morning 1st thing. so the day 1 was a failure
Tuesday morning the delivery arrived, the chair was correct, and the drivers attempted to deliver a 2 seater sofa in black rather than the 3 seater I had purchased in brown. How can this happen surely if SCS had a failed delivery on day 1 measures would have been taken to ensure that the correct items would of been delivered on day 2. When the drivers spoke to the distribution centre the DC told the drivers to tell me the customer I had to take it up with Lincoln store and chase my sofa as they had sent the wrong items to the DC to be delivered. SCS were blaming other departments for the failures rather than taking ownership of the issue. I then called customer when they opened, to my astonishment they had documented the issues incorrectly, i requested to speak to a manager as i felt 2 consecutive days of failed deliveries warranted a manger to take ownership, again i was refused and informed it would take 72 hours for a call back. The Lincoln store then telephoned me to say they were chasing the DC to find where my sofa was. i had to call customer services again after a couple of hours and was given no further information so decided to head to Lincoln to find out what was happening. Whilst at Lincoln store due to the Lincoln store manager having time off I requested the sales staff ask the area manager to call me ref the issues , 2 days of failed deliveries no one was taking ownership and the appalling customer service issues. The area manger did not call at any point. Around 14:00, on Tuesday, I have received a call from the DC and was informed we have found your sofa and could be delivered in 60 mins. I took the opportunity to ask what happened with the Monday failed delivery and was told furniture didn't arrive in time on the Friday so just didn't go out. No real concern that the delivery failed or that the customer had waited all day for a delivery that was never going to happen. When the sofa arrived was the same van and drivers as the morning and they blamed the issue with 2 sets of numbers on the sofa. how can this happen.
Wednesday I spoke to Barry the Lincoln store manager, he hadn't even looked fully into the issue fully but did refund the delivery charge. Not exactly great for 2 days of holiday wasted and me the customer having to chase my furniture. I did request that he organise a customer service manager to contact me regarding the worst customer experience I have ever had. Again was astonished when he said " that will not happen". There was absolutely no effort to escalate my issues even though there's an open complaint.
To summarise awful delivery service, horrendous customer service and a store manager unwilling to escalate failings.

Well what can I say. I went into the Lincoln store on Saturday , picked a sofa etc and agreed a price which was noted on a compliment slip. I said I would need to go away and think about it and look at my finances. I returned on the Sunday to place the order only to be told that the regional manager couldn't do it for that price and would be around £70 more, best price?? The store ma
manager Barry tried to explain that Sunday was their start of a new week and to maybe return next Saturday when they would know how their target had faired for the week and could maybe get a better deal. They took my number to give me a call if anything changed. I am still livid and even if they knocked off pounds, I wouldn't be interested out of principle. The sales lady Katie was fantastic as was the store
manager Barry. But at the end of the day due to the higher management, they have lost a sale. It wasn't like they were busy and I guess over the weekend they didn't reach their target?? Good luck if that is how you run your business. Appalling service from higher management, I will take my money elsewhere. I am still livid.

David's level of service was second to non. He helped me choose a sofa , carpet , and also a dining room table. David made me extremely happy.

Visited the Lincoln shop today for the first time to buy a lounge carpet. We were served by Jonny. Jonny was a really, friendly, helpful and knowledgeable salesman. Thank you for all you help today Jonny, we will certainly visit again. Julie and Alan Smith

90% of the companys SISI Italia range is produced to sub standard specs in China resulting in premature failure of the Seat foam and springs withing a 30 day period. The company does nothing to correct these issues, and is content for customers to waste valuable time resolving this issue. Only to then be further disapointed when the same product is supplied with the same inherent faults. This company doesn't value customers or supply grade 1 sofas. Customer services save the automated reply, you've not impressed in the past so nothing will change

Really great experience, we were very well looked after by someone called Sophie who managed to give us a great deal, many thanks.

Carpets was due on the 20th August but wasn't fitted until today. Originally booked that day off work to be able to be there for this and then had to book another day off today in order to accept it today. Took 3 doors off the hinge stating that they needed trimming down for them to then not be trimmed and left off, we now have to find someone else to be able to get our doors trimmed down. Left all the rubbish for us to dispose of.
When you pay a lot of money for your service you want it right.
Phoned scs they would reimburse (some) money of we get it sorted

Good salesman, great sofa. However after spending alot of money on a new carpet and having the fitting date changed twice, very disappointed.Found out the carpet fitter did not want to fit the carpet as for a small lounge. Disgusted with the customer service and will not use again for carpets.
Update:
New Manager did not even know the carpet had been fitted. Promised to sort out, send a team in to empty lounge and a different carpet fitter. However, broken promises yet again, tread with caution buying a carpet from scs.