ScS - Sofa Carpet Specialist
unit 6, Kingsditch Retail park, Kingsditch Ln, Cheltenham GL51 9PX, United Kingdom
3.7
122 reviews
8 comments
WW82+45 Cheltenham, United Kingdom
Location reporting
Claim this location
Monday: 10–20
Tuesday: 10–20
Wedneasday: 10–20
Thursday: 10–20
Friday: 10–20
Saturday: 9–18
Sunday: 11–17
Tuesday: 10–20
Wedneasday: 10–20
Thursday: 10–20
Friday: 10–20
Saturday: 9–18
Sunday: 11–17
to a manager and I'd get a call back in the week. Over a week goes by and still no call back. Called them back up to again find out what's supposed to be going on. Was told my carpets were due into the store on the Tuesday two days later. Tuesday goes by. No call again. No communication. Call them back up to chase them up again. Finally get somewhere. My daughter's bedroom at this point had no carpet for about 6 weeks. Bearing in mind that the carpet from order originally took 2 weeks and then we were supposedly on a priority for the re order. No customer service, very little help from there staff. Shambolic is probably the word to use here.
Our furniture was faulty, and we have to put up with it until after Xmas 🤬
The experience of choosing carpet, getting a survey and of course paying was easy but that is about all that has been easy since ordering our carpet from SCS.
The first problem we discovered was that the job was booked to fit our whole house on the same day. Despite the sales person suggesting, and then clarifying, that they could fit on two separate days to make it easier. We could have changed the date but it would have delayed fitting by a few months.
Now, for the second time, we've cleared out 5 rooms of our house ready for the carpet fitter and they haven't turned up. The first time we were given the courtesy of a call the night before. After all the carpet was lifted, furniture moved into the bathroom and kitchen or dismantled.
The store were able to help find an alternative fitter a few days later but we were left with bare floorboards in the middle of winter with small children who were then unable to access most of the house.
It turns out that perhaps the reason they were available was because they were pretty average fitters. And unprofessional to be complaining about how much they hate laying carpets in living rooms. The problems were confirmed when we had an SCS surveyor around to assess the problems. Amongst other carpet problems we also had oak woodwork on the stairs and oak skirting damaged.
After the survey we then had to wait about 4 months to get someone to sort the problems out. I called the day before they were due, to confirm they were coming. We'd spent the 2 days before again packing up furniture and getting help (I have a medical condition so can't lift heavy furniture) to move the heavy items.
On the day, by 11:30am, and several calls to customer service, it was confirmed that the fitter isn't coming! No chance of getting it scheduled any time soon either, so again we started moving furniture back into the 5 rooms cleared out.
In my experience the process of buying carpet was fine but the process of getting it fitted, and getting problems sorted out has been a nightmare and completely unacceptable.
8 months after ordering we still haven't had our carpets fixed and replaced (where they fitted a piece with a hole in it) and are trying our hardest to persist with this knowing we're going to have to again move all our furniture.
It would be much easier to just accept the terrible fitting job and put a rug over the hole, staple the carpet on the stairs so it doesn't fray any further and make a feature of the lumpy bits. But then I'd be reminded of SCS every time I noticed these things. So I'll persist so I can eventually just forget about the whole experience if I can.