DFS Slough

Manager Sam and his “new” member of staff guaranteed my husband that the couch we wanted to purchase would be washed as it was dirty and that delivery was guaranteed in two days and then from there the story changed repeatedly that the couch would take 2 weeks to deliver and that the couch would NOT be cleaned and that maybe after deliver would be possible depending on which payment plan we choose. Nothing less than a good scam waiting to happen. Won’t be going there ever again.

I ordered some dining chairs from dfs. staff was very helpful n friendly but when it came to delivery it was disaster. i had a call to confirm the date for delivery. I wasn't off so I had to take day off without pay and I had call that they can't deliver today so then my boyfriend to take next day off without pay this was really very bad. we loosed 2 days pay just to get the delivery.

Spent over £3000 on sofas that the leather started pealing off i reported it within the warranty and several engineers came and left telling me they are going to order different parts and now I’m receiving an email saying that they will charge me for the repair that has been on going for months. I have requested for head office to get back to me but just been ignored.
Shame on you. As a big company you should gain customers trust not rip them off.

Like most people, my experience is not great either. They have delivered a set of Sofa with scratches in them. I was a bit lazy not to report them straight away. Then the leg is broken with in few months. I have asked them to repair this. It took them just over a month to get someone to see the item and repair. The guy didn't turn up on time and couldn't wait 10 minutes so I had to re-arrange. I have complained no one responded. Re-arranged again for another person to turn up. The guy advised for full replacement. Then I had a call from Slough store manager to go and choose a Sofa for replacement in case I want something different. I was told I will get a call back next day. I have visited the store to decide. They have ghosted me again. Then I have emailed to chase up. Then got a response from the area manager that I will not be eligible for replacement. They have to send another guy for repair. It's so frustrating dealing with them. They will tell you one thing today and do something else next day. I really regret buying the Sets from them. Stay away from them.

It’s almost 2 years we had over sofa, quality wise we have No complaints but money we have paid for after sale care protection was waste. They never respond back, for any minor or major issue they send you 15 pagess form to fill then etc etc. worth not paying and not believing what they say at the time of placing the order

So disappointed
I ordered a electric recliner near 2000£, wait for nearly 3 month to get delivered. The first time they deliver my sofa, the lift is a little small so the sofa can’t fit that, the two delivery guys refused to move it by the stairs because it’s bad for their health. I totally understand and said I would offer a hand, because I live on only 1st floor and the sofa is not very heavy, my wife could move it on floor by herself, they still refused to do so. Then it’s fine, the manager said the warehouse would remove the arm of the sofa and deliver again. Then I waited for another 2 or 3 weeks to expect the redelivery, then they delivered the parts of my sofa, said they only responsible for the delivery not responsible for the installation. Then I waited another few days, another engineer came my home and finish the installation. I don’t know whether it’s due to the dismantlement, the sofa is very unstable, even my wife move a little I can few her, and the arm is even shakable, very poor delivery service and bad quality, and very bad customer service, I can’t even get connected with them by phone.

Do not appear to of received the sofa that we ordered when it arrive they unpacked the sofa did not remove the transit straps. Plugged in the sofa tested the foot rest said yes it works and they where gone.my wife and I tried it fully reclined it my wife's motor stopped working mine just bussed. We had a he'll of a job to get off it.went to the store explained to store manager

What problem we had showed him attached photos he got on to the repair people. who said they would phone sometime this week to book to come and sort the problem .they phoned that evening to say that their repair guy David would be with us between 8am_and1pm to fix it. The store manager couldn't be more helpful and sorted the problem very well.

Staff were very friendly and helpful and displayed a good knowledge of the products they were selling. You feel under no pressure to buy and and are told all the pros and cons before you buy. Wayne was very helpful and explained everything perfectly, making our buying experience really good.