The ANA Spa

Nice spa. Not awfully big, and disappointed that the experience showers were out of service.
Fab massage and facial.
Nice lunch. Staff didn't offer any drink at all, not even water, and I had to ask for drinks menu.

Terrible experience and service. I was really looking forward to this treatment, my husband had booked it over the phone with them 4 days earlier for my birthday. They asked him to pay in full, which he did no questions asked. I turned up for my treatment (leaving early from work) to be told there was no booking under either of our names and that the staff had gone home for the day. I now have to wait for them to call me at a later date to arrange a refund. Poor organisation and service.

This spa comes from a place of No, nothing can be changed at all if you book a spa day. The manager is strict on this even if you want to swap for a cheaper treatment and even when they advertise an offer by mistake, they won't honour it. We tried to discuss with a duty manager but was left with one blank voicemail in response and our return calls were ignored.It certainly zapped the fun out of the day so we cancelled the day and went elsewhere.

This review is only for the spa and the restaurant, we didn't stay over.
There was plenty of parking on-site. The reception team was helpful and directed us where we needed to go.
The spa staff was very friendly and welcoming, I was able to book the spa day and a treatment very easily over the phone.
The facilities were modern, well maintained and clean. One of the better spas as of recent experiences.
Onto the treatment, there was a lush relaxation room, where you wait for your treatment. We were kept informed all the time. We were a couple but were taken to two separate treatment rooms. Would like to say that both Julie and Bonny did an excellent job and we will be coming back.
We also had a drinks and dinner as this spa is in a hotel. We sat by the window, which had a lovely view.
There was plenty to choose from in the menu. We didn't have to wait long for the food. The portions were generous, and the food was very tasty. Overall good value for money.
Would definitely recommend this place for a spa day and food.

Really enjoyed our over night stay here. Stayed prior to our cruise. Staff were very friendly breakfast was lovely
Didn't use the spa so cannot comment on the facilities. We would definitely use this hotel again if sailing from Southampton.

Amazing value. Staff are fanatic, treatments top class, and facilities are compact but everything you need them to be. Just need to put champagne by the glass on the menu🥂

Chloe and Lois were brilliant with me and my mums spa day, really attentive and helpful, food was great and filling, treatment of the de stress massage was so relaxing! 100% would go back! Thank you

Visited this spa today and couldn’t be happier with the services. Staff are very attentive, clean premises and great value for money.