The Spa at Potters Resorts Five Lakes

Really nice hotel, staff are absolutely brilliant. Whether it be in the restaurant or around the pool they cannot do enough for you.
Nothing to complain about accept the door closing mechanism need updating as I was woken up 5 times by nearby rooms letting their door close.
Great choice at the evening buffet, nice breakfasts too.

Our room was lovely but it was really warm and we couldn't open the window for fresh air it kept closing itself.... Apart from that it was great, the bathroom was awesome, bath and large shower cubicle. Nice swimming pool, sauna, steam room. The pool could do with a clean if I'm honest... was grubby round the edges where the water line was and there were bits floating in the water but not that bad just a little something I noticed. The food was great and brilliant value for money. Me and my mum enjoyed our stay and definitely rebook, in all it great value 👍

The place is just perfect for a holiday away from it all, and the bonus is it's all inclusive, the entertainment is first class the Dancers and the singers are great, and the staff are so friendly and helpful I was impressed by the voice of a singer called Sarah she can sing anything and she can own the stage with her singing, potters is the best holiday destination in this country no doubt about it I recommend you won't be disappointed 100%

As you would expect at Potters the service, entertainment, activities and food were very good. The all inclusive package is a big plus, once the booking odd paid everything is covered.
Sadly, at 5 Lakes the accommodation feel far short of Potters usual standard. We chose a hotel deluxe plus room expecting to quality. The room, 231, was very tired and in need of refurbishment, especially the bathroom. The maintenance team tried twice to rectify a fault with the shower which caused it to be uncontrollable. It was very very hot and the temperature could not be controlled. I told the staff this was dangerous, especially if someone with limited mobility was given the room.
The drawers had crumbs in them when we first opened them to our clothes in.
The bed was dreadfully uncomfortable, far to soft ( I accept that could a personal choice ).
Potters have not had the 5 lakes resort for very long and, in my opinion, they have opened it too soon, the standard of accommodation is not what we expect.

After leaving the Marks Tey Hotel in complete disgust of the quality of cleanliness, we were in dire need of high quality pampering - and Five Lakes hit all the points. Absolutely fantastic. Will visit again - 5 stars.

No communication that construction was taking place which impacted the quality of service, with limited access to facilities, yet we paid full price.

Treatments were good but were performed in hotel rooms.

Relaxation room was not available.

Loads of screaming children sharing the same pool as the spa guests.

The hot tub at the pool didn’t work properly and reminded me of a flat lukewarm beer.

The hotel room bathrooms are stuck in the 80s and needed a desperate revamp to the 21st century. For a 4 star hotel is was very basic.

When we tried to get a table for lunch the customer service we recieved was not aligned to a 4 star hotel. We were not advised by the hotel to book lunch in advance, but was then told on arrival there was no availability given the limitation of service. As an alternative solution they offered us sandwiches at the golf bar. To our surprise the selection of food was equivalent to that of a local Nisa corner shop. After challenging their availability the GM managed to get us a table.

We were also told by the GM they were not communcting to customers about the current construction taking place internally which we found highly disappointing and misleading.

Overall, poor communication to customers to manage our expectations, as well as the customer service delivered.

Organisation of the operations needs to be assessed as the result/delivery was below par, unorganised with the lack of the customers journey in mind. Not the 4 Star hotel spa experience my friends and I were expecting at all!

Great location for a relaxing break. Good food plenty of different activities if you wish. Plenty of quiet places to sit and relax. Good entertainment in the evenings. Plenty of choices when it comes to having a libation.

We had a great stay. Lovely clean room great food and entertainment. Staff friendly