The Urban Rooms

The Urban Rooms was a fabulous environment to relax. The staff were very welcoming and professional and I would recommend to anybody after a nice relaxing morning or afternoon.

They offer a wide range of treatments at very good prices also, I would defiantly recommend a back and neck massage as it's a great way to de-stress after a long week at work :-)

I visited the Urban rooms on January 14th 2016 with a friend for a spa day. We have now had several visits to this spa. It is always excellent especially the facials and shoulder and neck massages. Jo was particular helpful with her advice re skin products and she made me feel totally relaxed. The staff here over the years have always been very friendly and professional. I have recommended this Spa to my work colleagues.

Having spent the day at the Urban Rooms on my birthday last May, I decided to treat myself again this year to the City Hideaway Spa Package. I think the spa day is excellent value for money. The staff are always friendly and helpful. I was fortunate to have Jo again this year.... she is lovely and very good. I am a psoriasis sufferer and both times Jo has made me feel comfortable and has tailored my treatments to help my skin. I had the most wonderful birthday and felt amazing afterwards. I will be continuing my birthday ritual every year... and also a half birthday trip back there in November. Amazing spa.... cannot recommend enough and I cant wait to go back again! ❤ Nicola Lloyd xx

Lovely staff, friendly and helpful. I have a disability/complex health issues and I was worried about the reaction to my various 'added' extras (I have a feeding tube and IV line) as I know other similar facilities have been difficult. However, I was treated like everyone else, with offers of any necessary adjustments/help but without a huge or unnecessary fuss or point being made.
Very knowledgeable staff, and whilst suggestions made about products that I could buy, no pressure made to do so. Loved it.

If I could give more than five stars I really would! Georgie and Lewis were absolutely lovely and I was very touched that Georgie arranged for complimentary Prosecco as it was my graduation! Xjhid was brilliant and I left my massage and facial feeling amazing! Huge thank you to everyone and I can’t recommend enough!

I went with friends for my birthday we had the best day ever, all the staff were lovely and couldn't do enough for us, the place was clean and warm, the treatments were very relaxing and well performed by very professional staff, the price was reasonable and free parking.
I wouldn't recommend the Urban rooms for a Spa.... 😊 so that there's room for me next time I want to book 🤣 shhhhh this is my secret place lol

Nice and relaxing. Great staff. Hidden gem

As a member it's great to be back.
Good to see new and old members and of course the staff.
Nice few hours of swimming and hot tub with few drinks afterwards.