Decathlon Lakeside

It is a great store with great customer service. They really took great care of assembling the bike for me and it was in perfect condition. I left the store very pleased and happy with my purchase and they also offer a service free of charge up to 3 months after purchase. Staff were very helpful, informative and attentive. The store was clean and well signed posted for all of your needs. I would totally recommend buying cycling gear here, as they really know what they are doing!!

It took a bit of waiting with but ultimately I was served, very happy about that. But I could give you 0 stars for having a disrespectful security who stopped to check that I actually paid for my stuff.
I wasn’t given a bad so I carried my items outside, but Stopping a grown man because the security doesn’t have sense or respect. ‘I need to see your receipt’
I’ve never been stopped at security or have ever been this humiliated.
On the end I didn’t even get an apology.

I’ll never visit this decathlon again.

Terrible experience. Click and collect is meant to be something quick. Waited 20 minutes while the guy was making a t shirt for a customer. He knew very well I was waiting. He then disappeared completely. No one seems to be able to help as well. Finally got to refunds where the person helped me. But again we went to the click collect till where there was absolutely no one.

Was helped my razik today when I had issues with two tents. He was patient and kind and helped me deal with the issues to a good resolution. He could see u was physically struggling and in pain, and facilitated a chair for me without me having to ask for it.

Amazing customer service

An incredible experience - Tim has helped us throughout our bike purchase journey. He was clear, knowledgeable, helpful and incredibly approachable. For someone who has not cycled in 15 years, I am filled with new found confidence having discussed things with Tim. Thank you!

Bought this new tent from decathlon. Had been used . Smelt awful as soon as it was opened. We made the mistake of assuming decathlon would sell only new items. This had clearly been used and damaged . Holes to the outer canopy , so very fortunate no rain.mud and grass and even muddy paw prints.
Contacted the lakeside store and having advised of complaint was passed from customer service to camping section as they couldn't help.
Situation was that we had already arrived at campsite in Norfolk. Advised that we should return it..... To local store of Chelmsford in Essex. To say they were unhelpful and showed no signs of empathy is an understatement.
So please please check if your tent is second hand before using it when buying from here.
Let's see how helpful they are when I return it tonight??

Never been to a decathlon before, I was looking for a ski jacket for my husband. It looked like they had been very busy as we didn’t find what we wanted however we did get 2 nice pairs of ski glasses at a very reasonable price, the lady who served me was very helpful and polite. The store had loads of other sports stuff, we’ll definitely go back

Good store with a wide variety of products. Could do with more staff on the tills as the queue for self service was ridiculous. It would also be nice if there was some enforcement from staff in regards to kids & their parents not actually parenting. Visiting yesterday, and you would have thought the store was a playground with the amount of kids climbing all over the equipment on display. It made it really hard to actually look at anything we may wish to purchase. Not to mention, you know full well if one of the little darlings hurt themselves, it would be the stores fault and not the fault of the adults lack of ability to parent their own kids properly.