Decathlon Brent Cross

Paulo was very helpful setting up both the bikes for me to collect later in the day.
However, I did find the in store buying experience frustrating. I chose 2 bikes from the display that matched model, size and colour only to find they were not for sale. The manager would not sell the bikes even though other bikes same model size but diff colour were in storage.
I wasn’t able to wait the 7 days for online orders so had to settle for a bike in a colour not of my choice.
I think the manager could have done better if they cared more about the customer.
Update: one of the bikes made a strange noise when free wheeling so I took it back 3 days after purchase. Paulo wasn’t helpful on this occasion unfortunately and said I had to book online for another day. This info was not shared when purchasing. Luckily another member of staff took over and gave the bike a thorough check up and solved the issue. If staff give you the run around find another that can make judgment calls.

Recently myself and my son visited that store (Staples corner).
We had a serious problem with my son's bike (rear deraileur and brakes were rubbing against the discs).
My bike's problem was different (squeaky brakes)
Veronica was the service manager who dealt with us.
She assessed the situation, she explained us what she had to repair, explaining the costs and answering to our questions.
The experience was amazing and the service was very professional, the best we could ever have.
Veronica is very patient, very meticulous and very skilled with amazing knowledge of her profession.
CONGRATULATIONS - Thank you

Went in for guidance with setting up new wheel on my bike and making sure I hadn’t broken my disk brakes. The workshop team were incredibly helpful and patient - answering my questions about how to safely assemble and attach the wheel, and helping me when I get stuck putting the new tires on my wheels. Walked out of the store with my bike fully operational, and genuinely would not have been able to do it without their support. Friendly and incredibly helpful workshop team - grateful especially to Julian for his guidance on setting up the wheels and brakes safely, Lewis for his professional attitude and support, and Veronika and Martino for their elbow grease to help get the tyres on the wheels. Incredibly helpful team.

I just visited this store today to have some information for a bicycle and the girl who served me, Veronika was really professional and helpful! She gave me all the information that I needed and some little and useful tips! I think I have now made my mind up!

Everything is good about this store , except payment is long , you have to wait for good time to pay for your item plus it is self-service.

Great shop with great products. Lewis at the cycle workshop is excellent, attentive and a friendly. Despite being busy, he went out of his way just to offer me some advice and answer my questions. I wasn’t planning on using the workshop but I certainly will now. He deserves commendation. Will return.

Five star service 🇬🇧 Very professional and friendly staff, I was helped by Adelina to buy a football goal size M she went above and beyond to make me feel welcomed and appreciated as a customer. Truly outstanding customer care from the young knowledgeable girl. Will definitely return to the store 🥇

I have been a client for many years, have visited many outlets in several countries, but this outlet really impressed me with the excellent customer service. I would like to give a special shout-out to Farshad who was very helpful, professional and friendly.
Great experience shopping at Brent Cross site. 👍