Not overly impressed as the staff member, although very nice, didn't know how to use the till properly - was making a part payment on a gift card. No one else in the store but I was left to call the gift card company myself to sort things out. Ended up giving the staff member an impromptu training course on how to use his own till! And, come to think of it, he didn't say thank you either.
Vincent Banterla
Modern shop with professional and pleasant staff.
Judith Ker
So I’ve tried to order online and had no success. I called the store today and they agreed there are problems ordering online as they’d received other complaints. I asked if they would supply my order and post out to me, I offered to pay the postage. Answer No can’t/won’t help. You have to visit the store.Bearing in mind the other two London stores are closed I feel this is extremely short sighted and awful customer service.
Miss Kandy158 days ago
Cute quaint shop. Awesome staff really sweet and had good time chatting with them for a few. Extremely London prices lol very expensive but what in london isn't exorbitant in cost? Its London everything costs an arm and leg.
Yasmin Alkuwari280 days ago
I was trying to buy some gifts for friends and one female employee would not stop following me around the store to the point where it was super uncomfortable. Her attitude was really rude especially when I asked her questions she often cut me off, she also didn’t notify me the details of embossing (you cannot emboss sketchbooks apart from initials) so when I changed my mind she thought it would be funny to make a sarcastic comment to other employees. I really felt like she was treating me as if I would steal from the store with the way she wouldn’t leave me alone, honestly if I wasn’t a big fan of moleskine I would not have made such a big purchase today. It’s a shame to have staff with bad attitude for such a nice brand, I honestly wouldn’t have bought anything if I didn’t need to get gifts last minute. Will definitely not be returning to this location to buy my moleskines anymore.
P. P.311 days ago
Lovely and helpful gentleman working today & I’m very chuffed with my little prince planner :-)
Blablatron Blablatroneus311 days ago
Excellent store. Polite and helpful staff!
Amir Ramsahaye2 years ago
Very informed and pleasant staff. Helped me pick out a gift within minutes. Could not be happier with the service provided
