WHSmith

Bit tired and muddled here, could do with an update. Long queues at the upstairs post office. Unwanted vouchers given out with every purchase. Forever moving items around in the store.

Visit today 06/05/22.
Unprofessional, terrible customer service. The manager was extremely unhelpful, very cold to my enquiries, no help or whatsoever. It was like talking to an ice wall.
Came out so upset and angry about the whole situation.

Customer service is really bad staff leave the tills whenever they like and keep the queue waiting. Machines ask for staff assistance but there’s never assistance available so you wait for a while

Terrible, rude and unprofessional piece of work behind the counter!!!!! Never seen so awful customer service anywhere. "Lady" picks up the phone with angry tone and end up the call immediately saying she's busy didn't even listen what you say ! Do something about it just sorry for your experience doesn't enough....

Loved their stationery and art collection. They can work more on their book collection though

You can find some stationary and books here

WHS = We Hate Standards. Another award for this shocking visit made to this branch. A bunch of clueless and robotic individuals who simply are unable to engage and excite. It gets worse as there's also a side wall with an array of would be Banksys who have simply delivered anything but a masterpiece. Close this store down and retrain the management to deliver excellence and basics as this surely is unacceptable. Covid plan? What Covid plan - look at the sanitation station upon entry - a horrific first impression.

The staff (managers/customer service agents) working at the WH Smith branch in Uxbridge are absolutely perfect to the very highest degree! They are great listeners, well dressed, courteous, friendly and very knowledgeable. You do not have to wait for a very long time. They are and do an impeccably flawless/immaculate job! All members do an absolutely perfect job and are impeccably flawless/immaculate when it comes to health and safety!