WHSmith

Friendly and knowledgeable Staff.

Spacious store with well arranged shelves.

Easy access to parking lots and off street parking.

Houses a Post Office, and close to other shops within the shopping centre.

A little tired and old fashioned now, needs to join the new techno age, lots of books and magazines, but never many people buying them. Always a queue for the lottery, and it now incorporates the Post Office, which is quite small for a town the size of Orpington, always a wait, even on the self service, which has two machines, of which either one always seems to be in need of a reboot, causing long queues, never go in if your in a hurry!

I went to one at an airport, and it had so much! Food, drinks, sweets, meal deals, books for the plane ride, dvds, gift cards, souvenirs and so much more. My local Smith's is also really good too, they even arranged a pre-paid credit card for my trip abroad (essentially a gift card you can use any where), also all the staff members are really nice and helpful. You can buy all sorts of books there too; from fiction and nonfiction, to educational and travel books including phrase and guide books. In addition, they also sell stationary, such as pens, pencils, pencilcases, staplers, etc at moderate prices- great for back to school supplies! Overall just a really good chain of shops 🙃

The post office staff have MAJOR attitude problems, theytreat al lcustomers like they are wasting their precious time.
Absolutely cancerous experience, cues go through the shop and they dont care as they are busy doing something else which seems to be doing anything other than serving customers.
Ive witnesed them speaking to customers like absolute dirt on many occasions.
IMO all the staff here need replacing or atleast training.
Val is particuarly arrogant and borderline psychotic

Badly understaffed and under pressure. Only one cashier open. Friendly staff but they need more staff for such a busy and large outlet. Very frustrating to wait nearly an hour.Just to drop off a package.

After finding out at the Post Office desk, the parcel I wish to return has to be concealed/wrapped. I headed for WHSmiths next door, I bought some brown paper and tape.
A very friendly WHSmiths employee called Conner came to assist me. We wrapped my parcel (curtain rail) on the floor.
Conner is a legend, without his assistance and scissors, I would have been well stuck.
It's a nice surprise when you find employee's with such a nice, kind and professional manner 👍

Shocking post office staff, worst I’ve ever experienced. Pushes everyone to use the machines even when they have multiple complicated international orders. Shocking

It's a very well stocked stores for all sorts of writing supplies, books,cards and sweets. Plus games and DVDs. Also a post office on site. It is handy location,being right beside walnuts shopping arcade. Plenty of bus routes.no parking facilities outside.helpful staff, a bit expensive compared to Tesco and such. But they di have good selections. Worth checking out.