Beefeater The Woodlands

Must say the food was nice however its was a bit cold, maybe because it was rather busy. Also took while to be served. However we was seated very quick. Also the toilets for men was broken so you had to climb several flights of stairs to go toilet. Also the toilets were in a state Cubicle was full of you no what and the floors in there were very wet with no wet floor sign.
Also the staff although present enough take orders and run straight off. You could also do with more lighting outside ofens toilets as it was rather dark when u come out toilet it is very easy to trip up the stairs when you come out of toilet.

Came here for a birthday meal 10 of us and all if the meals where below a standard that I'd expect to be honest the food was warm rather than hot very poorly Plated really disappointed.

Staff however where very good and apologetic over the hour wait for the food order to be taken.

The decor is drab and dark there are not enough staff to cater for the customers the tables in the Restaurant are dirty and sticky.
When my partners food arrived it was raw in the middle. It was sent back and we waited a while before it was produced again this time it looked like it had been cremated. I personally would not recommend this as a good place to eat

Not really sure where to start describing my todays experience of visiting Beefeater at Gravesend. I felt so much disappointed, frustrated and even discriminated at the end of all. Table was booked for late evening. Arrived at above place on time and got stuck by the reception as they were not sure whether table was set up. Newer mind, not a great deal. After we were sat at out table, ordered drinks, it took over 20 minutes to get those served to our table. Really, 20 minutes for drinks?? Ordered starter meal and main meal at once. Long story short. Ended up waiting for starters about 90 minutes, and guess what, we newer got our main meals. 2 hours been and that place with child, who was surprisingly calmest person in place, and all they have managed to deliver was drinks and a starter meal in 90 minutes. How disappointing is that. Left place at 10 pm, without having a chance to have a bite of my bellowed sirloin steak. What chance did we have to get our meals made. Doubt it. Seen a lot of people coming for later time slots, however they were served without major delays. Extremely disappointed with service.

The food was good but for 2 courses it took 21/2 hours to complete our meal. Mel done her best but not enough staff with it appears no system to serve customers. Where is the management - did not see anyone. Good food but awful service with many customers dis-appointed with heating turned down very low. I bet this review does not get posted.

Upon arriving at the restaurant was quickly informed that the main dining area was full, and that we would have to eat in the bar area.

Bar area was nice enough and had a good amount of seating, although multiple tables were dirty/had used plates and glasses.

Ordered at the bar and waited roughly 1 hour for food - had to check in with staff and was informed that the food I ordered was actually unavailable and I was offered an alternative.

After this update, food arrived quickly and was good quality. Just disappointed that the unavailable items were not communicated sooner.

Had a great Sunday lunch here with family and friends
Service was a little slow, but they were busy, when we first got there. Food was great 😋

This beefeater has a great standard of service. The server was nice and attentive. We got the unlimited refills, every time our glasses were empty we were offered a refill fairly quickly. The food was at a good standard. I got the pulled beef open sandwich, I would give it an easy 7/10