Tesco Superstore

Two Saturdays in a row I have had to do my Tesco shop in your Commercial Road store and have so far been very disappointed by your lack of putting customers first especially at the checkouts, there was only two open ques of people at the two Checkouts and self service tills. I have been informed you are trying to do more self service tills which I for one don't want simply because it puts staff out of a job. Bring back good customer service which your lacking at the moment very disappointed. Considering not shopping with you anymore. Have shopped with you for over 30 years.

I came in yesterday to buy non alcoholic beer and had id yet they still wouldn’t Serve me and refused to when i did nothing wrong but with my boyfriend who is 2 weeks younger. They Said “you might give it to him “ it was non alcoholic!!!! And I’m fully grown adult and can buy whatever I want ! I had my id . They said they wouldn’t do this to someone who looks older it’s just because I turned 18 1 week ago ! This is discrimination . I tried ti take the matter further and they were so rude .

This shop has so many tills yet it keeps them all closed and people queue up in the longest queues!

Staff in this store are mostly rude and walk around ignoring the long queues.

I’ve put in 2 written complaints to this store about the queues, they apologise and tell me they will address this situation yet I’ve gone back and queues are even longer! Tesco change your slogan from ‘every little helps’ to come in for a quick shop and stay all day in our queues’

I wont Say much... But i have never nowhere else seen Such a rude Staff, its not only one, but the whole team there looks like its a big punishment for them to be there, trust me dont ask any of them for help, because you wont get any. They are not even bothered to help and Point it out. Instead of going and showing, its easier to say "if its not there, we May sold out". Ewww, ewwww, ewwww, well, there is much more, but i think People said that for me in different comments.

I’m not one to leave negative reviews but I can’t help but feel obligated to say something.

The first problem is that I’ll go to tesco and have a plan in mind for dinner for the next few nights. Whether it is fajitas, chilli, or just pasta. However, they seem to lack the basic ingredients for these “typical” meals, it’s a joke. I’ll go in there, no peppers, no blueberries, no tomatoes, no basil, no tzatziki yet they’ll have multiple versions of humous and sour cream and chive dip. Not to mention that they have 3 different types of fresh chillies but all have the same strength! It doesn’t appear to have the smaller packs of mince either which isn’t ideal for a university student that lives alone.

Secondly, the quality of the food is not great. Not only are they charging so much money for their chicken breast but if you look inside the package it looks like it’s been flung around the floor and hit with a rolling pin, vile.

The queues are also a joke, I’ll be there waiting for absolutely ages while my food is going warm. The Tesco staff are nice from what I’ve experienced, however, there is never an apology or any sort of response to the queues. You’re just expected to line up down the isles waiting aimlessly. The self checkout area is a nightmare with people going there with shopping trolleys not having a clue how the system works.

Neglected aging store. Staff are still thin on the ground and no priority at all given to manning tills. Remember "If there is ever more than one customer in front of you, we'll open another checkout"? Queues at peak times are utterly ridiculous. Shoplifting is clearly rife as security tags and bags on vast array of products. Deli gone. Hot counter gone. Cafe gone. Atmosphere gone. Service levels gone. Several staff members I know have left the company due to the way they are treated at this store, which goes some way to explain lack of engagement by most staff.
27th Jan. No eggs. Aldi price match advertising on many own brand products, but original price charged at the till. Kiosk open but serving people with shopping who are avoiding the always long checkout queue rather than serving people actually needing kiosk products. One star rating still sadly applies.

Xmas time of year great produce and gifts, busy, yet queue minimal moved quickly staff helpful, cheery.
Bright clean store.

Always shop here. Clean and tidy and easy to find what you need.