Tesco Superstore

I visited this store at 6-30 am and was disappointed that the store opened at 6 but the checkouts didn't open until 8. The young lady on the self service tills was very efficient and helpful guiding me through in a friendly manner. I was not so lucky with my newspaper at 7 o'clock I went to get a Daily Mail only to be told that they weren't ready yet and when I asked, politely, what time will they be ready the lady replied when they are ready in an unfriendly way.
I called in at my local newsagents and got my paper with no aggravation and wished that I had done my whole shop there and saved a lot of time.
I will not be returning to this store anytime soon

Great place with friendly staff.
Lots of food items fresh and frozen.
Clothes are fir sale hear aswell along with health and beauty.
Pharmacy instoor.
Only downside for myself is motorbike parking.
Such a huge car park which is great, but such a small area for motorbikes, which cars sometimes park in. Please make it bigger.

I am so thankful that they are still honest people in this world! I left my handbag at Tesco this morning and only realised it’s not in the house at 2.30pm today. Tried to call the store but couldn’t get through so o went over with my husband and I went straight to customer services. A nice lady looked at me because I was just about to burst into tears. Before I finished my sentence she stopped and said yes it’s here and nothing seem to gone missing. I burst into tears and she gave me a tissue. I am so thankful to whoever handed it in. And in a moment of panic I forgot to ask who handed it in because I would really like to meet up and say thank you properly. I wonder if you can contact me please so I can contact the honest person. I have my faith back in human kinds. Thank you whoever you are and thank you Tesco!

John was extremely helpful, he drop by our till a couple of times while we were using the self checkout and helped us in a polite and smiley way. Well done!!

My main issue with this store is parking. Although they have "free" parking they seem to randomly ask you to scan your receipt for this service. As I have been using this store for 8 or 9 months now checking the requirements for scanning or not and on each visit after a time I have stopped. Then on my last visit 2 days ago I apparently incurred a parking fine as this situation has changed. A very unfair situation I feel. I will obviously appeal but would have liked a larger notice in store for those of us used to parking for free.

1. Confusing, badly signposted road layout to car park.
2. Misleading car parking signs re scanning receipts.
3. Specifically went to that particular store to buy 8 products - 4 unavailable.
4. Won't be going back there!!!

Incompetent and rude staff on their customer services. Second issue I have had within a week with the club card app.

Firstly , refused to take a tag off of an item of clothing I had bought that I had lost the receipt for : even though they could find my order on their system with my clubcard , they kept telling me I paid for it with a card when I paid cash. Turns out it was my clubcard number they were looking at. This took 2 different managers and 4 staff to realise this!

Second trip today , I needed a refund for some chocolate - paid cash again for a reason. This time I had my receipt but the rude , obnoxious woman behind the till refunded it to my card that no longer exists! When I tried to rectify this she just kept saying I used apple pay ( I am on Samsung so don't have apple pay ) and kept interrupting me when I was trying to explain , she called another member of staff over who was just as rude. I asked to speak to a manager , I believe it was the duty manager Matt , and again he couldn't care less .
Spoke to the cashier manager , when he was called to come over , and he was the only one who actually tried to be helpful.

Every staff member I spoke to refused to give me head offices number apart from the cashier manager .

Absolute joke!

When not all the delivery’s have turned up, it’s Xmas eve so you rush into to Tesco to be told - You can only buy 2 gift cards and have to go somewhere else, regardless of the hundreds at all the checkouts. Crazy rule!