Asda Tunbridge Wells Superstore

Big store with lots to offer. A shame the men's clothes section has reduced so much and it would be good if it had a wider range of dishwasher products. Lots of fresh meat, fresh pizzas, good quality fruit and veg and mostly reasonable prices.

First experience of click and collect. Non grocery. 2.5 hours before I was told they only had 6/10 of the order, but didn’t see the email so went anyway. Went into store as wasn’t sure where to collect (as it wasn’t food). Waited in a queue, told to use machine, order number not valid. Someone goes to look- recognises content of my order. Goes to look, tells me to drive to click and collect bit (not visible from car park entrance or signed). I arrive there, try to log in to tell them I’ve arrived, sit back and relax they say on the advertising. Nope. System unable to register (I was already logged in). So I phoned. The lady was nice enough. 6 out of the 10 items I needed for my classroom. Felt like a big waste of my time.

Consistingly unorganised, awful Customer Services received from Tunbridge Wells Superstore when placing online orders.

I place my orders using a 'saver delivery slot' - the store is supposed to send customers a text message on the day of delivery to confirm the 1hr delivery window but Tunbridge Wells Superstore never does! I end up having to call the main ASDA Customer Services to find out when my shopping will be delivered. On two occasions, Customer Services could not confirm the delivery time so I have had to stay in doors all day waiting for my shopping.

On another occasion, the manager of the store promised to call me back to confirm whether my shopping would be delivered at all and I never received a call back.

I have handed back substitutes to the driver and then the store does not refund my credit card.
Will not shop with ASDA again.

I had to work at a site in Tunbridge Wells and went to this ASDA for a couple of cold drinks. As soon as I walk in, they have the food to go and a fridge with a plastic curtain near the entrance so you'd expect the fridge to be cold, WRONG, the fridge is barely on and the drinks all warm. I was that annoyed I walked out, no sale

Left my family with out food because of error in delivery service Appalling that no attempt was made to reimburse the family so that they would not go hungry My daughter in law paid for this food and need it now Not a voucher in two weeks Do you have any idea the suffering and stress your company policy has caused ? boycott shopping there

New coffee machine looked great went to use it at I said out of milk I said to a member of staff on customer services it’s broke it’s run out of milk. Her reply “well it’s going to have to stay broken int got time!” I just said great customer service i hurt what she muttered when I left.

13.35 today. She is the wrong person to have on customer service she was rude to another customer whist I was waiting.
Also was moaning about wanting her brake to a fellow employee

I am awarding 1* purely because of the shocking toilet facilities. I counted at least 100+ customers...and ASDA in their wisdom have ONE TOILET...

For disabled, baby changing, male and female customers?

This, in our chronic post Covid world where we are still requested to keep our distance to protect the status quo.

I've never found fault in any ASDA store...but this is both shameful, Dickensian and totally wrong. Come on ASDA, get with the program and buck your ideas up.

It is very popular for Asda Fuel with low price compared to other petrol pumps.

The Asda superstore is very large, and all products are available here.
It's across 2 floors, with 2nd floor for clothing (George) and electrical item.
There is also a pharmacy in the store.