Waitrose & Partners Wandsworth

I came here today because the shower gels, hand soaps and eggs were sold out elsewhere. Lol.

Yet this store is the place for good fresh cakes, chocolates and fruits. The cafe is nice except you can't take purchases from the shop part to eat there. You have to order from the menu.

Now that the 1-free tea is available to shoppers with a Waitrose card and your own cup, I don't pass by a Waitrose just to get the free hot beverage.

Always nice to pass by though.

*Notice*

The staff here are extremely rude.

The staff member in question was an English lady who was at the desk by the car park entrance with a headset on.

Was not very helpful when questions were asked for assistance. The lady mentioned also treated my mother poorly, her tone was very disrespectful and condescending. She made us feel as though we were bothering her and had no right to speak.

Shop elsewhere if you want to be treated with decency.

Very bad experience in Waitrose Wandsworth. I am single mum, I wanted to do quick food shopping with my 2 children, when my 3 years old son started to have tantrums in the shop when we entered the shop, straight away very young manager came to me saying in front of other customers, that I will have to leave if my son won’t be quiet. As it is very stressful, difficult and embarrassing situation anyway with my son’s tantrums he made me feel even worst and very upset, so I left shop immediately without food for my boys.
I know how it is annoying for others when my son starts tantrums, but I need to buy food somehow. I have never been treated like that in other shops. Thankfully there are other shops like Sainsbury’s near by where I could do shopping and been treated with understanding and respect.
I will never shop in your Waitrose again.

At the self check as that's how all these shops wants us to pay now. No one there. Had to ask someone in aisles to come over. Barely said a word, walked off. Needed another issues sorted no one around. Another member of staff arrived and again no customer service, barely a word spoken. Waitrose Wandsworth poor.

Loads of empty shelves and "temporary"unavailable products. This has been the standard for this branch for the past couple of years. They also don't stock the full Waitrose range despite not being a small store. Oh yeah, and there is no mobile coverage and no wi-fi in the store (need to rely on patchy Southside coverage that doesn't stretch too far)

Good sized Waitrose in Southside shopping centre, decent selection of food but seems to shut quite early and there are very few self-service checkouts.

Thank you Waitrose for keeping Southside shopping centre alive. Great range. Great service. Great presentation. Southside doesn’t deserve you.

Just want to say a huge thank you to Selena who was working on the customer service desk on Christmas Eve. I was stressed and not making a great deal of sense. She went above and beyond. Thank you.