M&S Simply Food
236 Chiswick High Rd., Chiswick, London W4 1PJ, United Kingdom
4.3
245 reviews
8 comments
FPVR+3R London, United Kingdom
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Monday: 8–22
Tuesday: 8–22
Wedneasday: 8–22
Thursday: 8–22
Friday: 8–22
Saturday: 8–21
Sunday: 11–17
Tuesday: 8–22
Wedneasday: 8–22
Thursday: 8–22
Friday: 8–22
Saturday: 8–21
Sunday: 11–17
I popped in to do a quick shopping (some veggies and bakery) with my baby. I have been a customer in the this shop for more than 10 years but what I experienced it was beyond words.
The security guy started following me constantly and staring at me. Everywhere I looked he was staring at me which made me very uncomfortable and humiliated. When I finished with my self checkout he kept following me even onto the street when I had enough and I stepped back ( from the next door store entrance of Poundland) and asked him what his problem was and why he kept following and staring at me. He started laughing awkwardly and claiming that he just needed some fresh air and wasn’t following me.
I made a complaint but customer service doesn’t seem very helpful and very unprofessional with their careless copy/paste responses and they don’t even try to understand how the security guy humiliated me and harassed me with his intimidating behaviour. Just because someone pushes a pram it doesn’t mean that all mothers with babies are thieves! This is disgraceful! I will contact the head office and make another formal complaint especially after reading very similar issues here in the reviews.
I wanted to pay by cash, and asked the lady on the self checkouts how I could do that, but she was so over run and busy that she just pointed to a till and then turned her back on me.
Had to ask her 3 times (between her serving other people), before she escorted me to a proper till, rang a bell and walked away again.
Very sarcastic, 2nd member of staff said 'soo sorry if you had to wait' with a smirk on her face.
It was not the waiting, it was the fact that I was standing in the middle of the self checkout 'enclosure' with people pushing past me not knowing where to go, and that the member of staff wouldn't/couldn't stop to help as she was by herself.
In summary, do not go here unless paying by card as the experience is just not good.
Thank you Armajeet.
Well done M&S !