Tesco Express

I’ve never had an issue with any Tesco store or other supermarket before shopping in this particular Tesco so I’m very disappointed on my experience in this store. Poor custumer service and the manager is unapologetic and unprofessional!!! If I could give ZERO star I would have given it because the level of unprofessionalism in that store is APPALLING!!! Racially profiling customer then try to LIE about it make it seem like they didn’t do anything wrong; then when asked for an explanation the manager response is that “he (the manager) can’t be racist because he’s dating a black person”... First of all I never asked to know about his personal life neither it is something to tell a customer given that dating someone outside your race does not exonerate you from being a prejudice.
Worst ever Tesco for sure!!!

Staff double scanned my product and I only realised when I went back home. When I went back to the store to tell them their mistake, they got defensive and only when I when back home and brought my whole shop back and showed them the receipt did they refund me and didn't even apologise. Truly an awful Tesco branch.

dirty, with the worst costumer service I've ever come across. They couldn't be less bothered and in fact are regularly rude - Haran. I live locally and try to not to go here unless it is an absolute essential item that I need. The obvious BO from staff members says it all about the hygiene of this place. I've contacted the manager twice and nothing has improved .

Not happy went In today to feel uncomfortable with male staff members looking at me up and down not a great start to entering the store.
Felt uncomfortable from the get go .
Avoid .

Just encountered a rude colleouge from your store. Her name was suham I gues. I was shopping in and couldn't see someone behind me and went to till .I dint realised someone is behind me as the guy was wearing Security dress,I thought he must be security for the store.He shouted on me saying there is a que and I was like ok ,the lady name suham was serving me and she said to him I trust you not him and I was shocked. Very rude and unnecessary to say something like that to a customer. May be managers need to teach what customer
service is like .

#7thjuly

If you advertise to open at 7AM, open at 7AM not later!! They also like to ignore customers. Lazy!!

I want to return my percale and one the stuff was very rude and misbehaved . He started arguments with me with out any reason saying tape your name quickly as he was busy with his phone.Even though he hadn’t the right to do that and asking me to do.
Just I want to ask if they don’t want to service the people why they open this brunch. Really disappointed with their customer service actually they don’t deserve one star .

I informed the man workimg in the store that the fridge doors to the raw meat and cold meats section were not closing. He barely acknowledged me. Another shopper said that they had purposely done this as they were probably stocking up. I proceeded to get some ham from the fridge and then carried on shoppimg. I had to inform the man again after 10 min that the meat would go off if he didnt close them as it was a very warm day. Again, he didnt even utter a word to me.That evening my two younger sons had diarrhoea and both had eaten the ham for lunch. This is irresponsible and unprofessional behaviour. This reflects poorly on the quality of food in these Tesco Express shops. I wont be going there again!