Marks and Spencer

3 storied building plenty of collections

Lovely bits in for Xmas at the moment. Both in the clothing department and homeware. Didn't have a chance to have a proper look and shop around since I had the kids with me but will be going back tmrw to buy some decorations at least.

I walked past the Cafe one early morning and the rude cafe staff asked me to leave as it wasn't open yet. I wasn't in anyone's way... I was just interested in looking at the menu (for later on) but I got told off like I'm a kid in the wrong place.

I'm glad I'm not the only one who is writing about the rude staff at the cafe. Lots of reviews mention this too...

Just needed a couple of things , new slippers and underwear. Found both very quickly. (I have been to the dept before). Good quality stuff. The ones I replaced were about 5 years old.

Always well organised. Fresh products. Service or self check out option available. Nice flowers choices. I would only ideally saw the shopping trolleys without putting a coin in. Who will stole trolley from 1st floor of the building on the grocery part?

This review is for the Café:

The staff were agreeable, nothing stand out about the service with the exception of a really sweet Muslim girl who was running the food. She seemed like the only person working there that was not an NPC.

The food can only be described one way… bland. I assume it’s due to all the older patrons but I am not exaggerating when I say the food came in less than 3 minutes and tasted like the chef had never picked up so much as a grain of salt in their life. The food looks very cute but it tasted dry and clinical, like hospital food.

The minced pie latte was the star of the show. Really nice coffee!

The decor and furniture was cute compared to other in-store café areas but the tables were tiny. Myself and my partner managed fine once we moved to a double table but it was something we immediately noticed when we sat down.

Overall, not the worst in-store Café (that pleasure goes to TK Maxx) but considering how great the food quality is in their supermarket, i’d just expect better from the cafe.

Might pop in again for a coffee if I’m at Marks & Spencer’s having a shop, but I wouldn’t seek the cafe out again.

I love M&S and the branch has a spacious cafe area. Staff are very helpful and customer service is commendable.

I went in to exchange money, and the process was horrendous; the customer service was terrible, and I was even told to go elsewhere until I replied I had previously worked for the company and the customer service was below standard. I definitely won't be returning.