M&S Simply Food, The Shard

I was going on the morning train to Dover. I can say that my experience was wonderful at this shop. I could have bought much more. Juice bottles, Cut up fruits, oranges for later, sandwich. Breakfast item's. Yogurt cups with granola topping. Gift of cookies for a friend in The Netherlands. 20 stars for this shop. Remember to bring a good bag so your shopping is not spoiled by a broken bag. You won't be dissatisfied. Many item's I have never seen wishing that I would have been able to get more.

Good choice of items, slightly (but not insanely) overpriced. Let down by unfriendly staff and paranoid security guards. I’d rather feel like a valued customer than a potential shoplifter!

I was shopping in this M&S yesterday. I have shopped here before and had no real problems.

However, yesterday whilst scanning my food items a young male worker came up and said to me that I had not scanned one of my food items. I had just scanned the item, for some reason it did not show up. I was actually aware of this and was going to scan it. I always check the screen before paying to make sure that everything I have bought is on there - and for this exact reason.

I could see this guy watching me out of the side of my eye, so obviously he had something about me.

It was embarrassing and mortifying to have a staff member come over to tell me that I had not scanned this item almost as if he had caught me out trying to steal.

Very unprofessional behaviour.

It was also disappointing to see that they have removed the fresh bakery items.

I do not understand why people rewieng negatively regarding supervision by shopassitants.There are busy station and I witnessed myself rude robery, staff always trying them best and just never had an issue with negative attidute.I am poping there mostly every morning to buy drink or lunch and staff is politly directing to self chekout. The shop is small, but very handy!

Disappointing. I bought some blueberries in here to go in my overnight oats. When I got to work and opened them, I noticed that several of the blueberries were mouldy. Considering I paid about £3.50 for them compared to the £1.50 I can buy them for in Lidl - I was pretty hacked off. I bought them on 16th September and the Use By date was 19th so I don't know what happened but they were inedible and of sub par quality. Certainly not what you'd expect from Marks & Sparks. I would probably shop there again for convenience but I wouldn't trust their fruit.

Rude staff, would give zero stars if possible. Won’t go into there again!

Wouldn't let me in 5 minutes before closing time just to buy water. Terrible and unhelpful staff.

Lost my phone in store today, called and asked if it was there and was told no. Checked find my iPhone which said it was in store so went back to get it. Still told that it wasn’t there. Pushed for the staff to look out the back for me as I could see it was in store and of course it was there. Rubbish customer service.