Marks and Spencer

A modern store, with a nicely laid out food section which has plenty of choice.
The main part is split between men and women clothes/fashion, with some homewares on the first floor.
Also, on the first floor is the cafe. This has a good selection of hot & cold food and drink items, with a good view out of the windows.
In these times a great deal of care and thought has gone into the Covid-19 precautions, from social distance markers to hand sanitizer and the person at the door greeting shoppers.
A good experience in a safe environment.

Womens , mens and children's clothing.
Some homeware, but not alot.
A collection point downstairs at the back of the store.
A foodhall downstairs.
Elevator to go upstairs.
Lingerie upstairs.
Men's upstairs.
Children's upstairs.
A cafe upstairs..
Toilets upstairs by the till.
Changing rooms available.
Clean, open , easy to manoeuvre around store.
Plenty of space in the Isles.
Till service is very fast.
Plenty of staff.
Good store to visit.

We visited the store this morning for a bra fitting and even though they were busy, Julie managed to fit us in. The service from Julie was flawless - she was polite, friendly, warm and efficient. She's an absolute credit to the store, thank you Julie.

I went to collect my clothing order at 7pm from my local store and it was no longer available even though it wasn't 7 days after my designated collection date. The staff at the store were very unhelpful and frankly quite rude telling me to just order it again, when I need the clothing item for Monday and I can't afford to just order it again as M and S have had the payment !! One very unhappy, disgruntled customer!

I had a bra fitting today (26/08/22) at the Rushden branch with a lady called Mary. She was so lovely. Thank you Mary for making me feel at ease, I didn't know what to expect after surgery - it really did feel like a normal bra fitting - Many thanks Rachel

When did it become acceptable for staff including the section managers to wear trainers whilst working. Even Aldi and Lidl dress more appropriately and have better customer service. M&S wonder why there stores are shutting maybe start looking at your staff. Where has the passion gone? Thought your had mystery shoppers? Will never shop in a M&S again after the poor service I have received today

Been there for coffee, very nice staff and good food. Highly recommended 👍

I just wanted to write a review to thank the lovely Julie in the bra fitting section of M and S for her excellent service. She was more than helpful and went out of her way to make sure everything was perfect before I purchased. Thank you so much Julie! 5 star service 😊