Tesco Express

The staff at this store are always so lovely. They are helpful and cheerful nicest staff in any supermarket

Went in for a few items, as I was walking around one of the members of staff forced their way through the aisle with their delivery roller forcing me to wait in the aisle. As I got to the checkout I chose to go through with a cashier. The cashier then proceeded to stop scanning my items to check with another member of staff if a customer had paid for their items on the self scan. It transpired the customer hadn't, so then the cashier left me and proceeded to follow this person outside. At this time I was stood at the till waiting for her to return. Another two members of staff then popped up neither of which came to finish off scanning my shopping. Absolute terrible service!

Decent place to shop with good opening hours, especially helpful on a Sunday when you realise you've forgotten something.

A brilliant snack - the falafel and humous wrap along with veg crisps. We call it the famous falafels

This is my local shop, I'm in there every day for things like milk, bread and other bits and Bob's, they have a good selection for a small shop and they have some great offers on. The staff are friendly and helpful and always acknowledge your existence. There is a cash point outside and plenty of parking for a little store. All in all I rate this place and prefer it to something like a spar shop.

Iam sorry to make a complaint because i have never had a problem in any stores however today the security guard at Tescos express
was very rude to me. I was just waiting in line outside the store as a woman walked by all of us a cut in line to walk in the store. I simply asked the guard why she cut in and he said shes a doctor so i said "Oh ok and walked into the store) i had then forgotten about it. As i walked out i said thanks to the guard and he said to me " SHE'S A DOCTOR MATE SHE'S WORKING HARD" in front of all other customers. I then said i didn't know that sorry. He then proceeded to shout that at me another 10 times. I understood she's a doctor after the first time he told me I think he just wanted to be a hero and really ruin my day and make me look like an awful person. Unfortunately i can't go back here now. i said sorry and okay straight away but he then treated me like i was not human. Worst customer service i have ever had. i ended up just saying okay you are not listening to me and walked away.

i don't know what can be resolved from this but he was extremely rude to me.

Ps the only reason i asked why she cut was because my bike was locked up and i didnt want it stolen which happens a lot in Newport.

A convenience store which is a decent size with a comprehensive range, slightly more expensive than its bigger family but that is reasonable enough. The team are industrious and friendly, the shop standards reflect this. A useful cashpoint is just outside.
Parking is difficult as it is so busy.
Security on the door and staff wearing body cameras is so so sad, I feel very sorry that the team have had to resort to these measures and I hope they are kept safe.

Great store. Variety of essentials. Exactly what you want in a local store