Having shopped at the Pontypridd store for some years and enjoyed an excellent service from their weekly home delivery, I was very disappointed and feel badly let down when today’s delivery (paid for), failed to materialise. No explanation or apology from the store. Delivery should have been between 11am -12 noon. I received a text advising it was expected at 12.01. I messaged back assuring them it was no problem. I messaged them again at 2pm advising that I had a hospital appointment at 3pm and was leaving at 2.30. No response. I got home at 5.30pm. No delivery so I messaged again asking where my shopping was. Nothing. Then it took me 30 minutes to get through to the telephone helpline. Eventually I found that the van had broken down. So why didn’t they tell me that? Why did I have to chase it? I am angry and frustrated at the lack of communication and a timely apology. Badly done Sainsbury’s. Very badly done. I’m 73 and a full-time carer for my husband who has advanced dementia. Life is tough enough.
Steve dub362 days ago
Pletny of choices and some nice staff members, prices are a little on the high side
LueTs B3s1 year ago
I find most things in sainsbury expensive but they do have some offers on. They have nice clothes and homeware products. Bonus is the parking is under the shop so you won't get wet loading your shopping into the car and argos is inside pontypridd sainsbury.
Nathan Williams1 year ago
This is a great supermarket. Some great offers to be had. Good thing about this supermarket is argos built in. The staff were friendly. Fuel was a good price here too.
Leanne Norman1 year ago
Come here most Saturdays, and Saturdays are always the same here, never got the food you want (in the cafe) always gets left down to all day breakfast. Never got the items on the menu you want, sort yourselves out sainburys cafe. Also found an hair in my food!!!!
Elizabeth Jones1 year ago
Lots of interesting stock, clearly defined areas. Good sized habitat and clothing sections. Argos collection point in store. Cafe & toilets
Jonathan Morgan Gilmore2 years ago
Sorry J Sainsbury, I don't like your store. The best thing about this store is its Argos branch and its competitive fuel station. The lights in this store make me feel ill. If you are sensitive to weird lighting you might have a bad experience like me. If I can keep my visit to 10 minutes or less I can cope.
Carol Clay2 years ago
2 tills open at peak time absolutely manic and the self service alarms going off for everyone everytime an item was scanned. It was the worst shopping experience for us we ended up walking out and going elsewhere!
