If you DO NOT want your cab to show up use this company. STAY AWAY! They will happily cancel your cab and not even tell you about it. This has happened to me twice and I don’t know why I fell for it twice.
Harry Crumley129 days ago
I arranged a pick up from Heathrow a couple of days before arriving and was delayed in taxiing to our gate. As usual I received a call from the driver and explained to him please don’t park up until I have my bag I’m happy to wait for you (save parking fees)- he agreed. But no he decided to park up and wait 55 mins until I arrived. He explained he has to be waiting for me to come out but I haven’t done this for the 15 years I have used cabs. They wanted an extra £20 for waiting and although I was willing to pay I only questioned the fee with the operator who quiet frankly needs some serious customer service training in listening to his or her customers. The 1 star isn’t really a reflection on the driver but that attitude of the operator. The manager over heard how he was talking to me when I hung up and text’d my number explaining he would call me tomorrow- that still hasn’t happened. December 2021. I’ve found a new cab company now and have them the chance to put their attitude right. Will never use again.
Mark Maguire129 days ago
Have used HEC for about 20 years and it’s not perfect but usually a fair service. Today my taxi to Rayners Lane station from Pinner (from just behind the Memorial Park) cost £9. The rationale? They calculate the journey from base in Hatch End. Uber would have been £5.75. I’m all for supporting a local business but one to watch out for ..,
Sunil rathod190 days ago
I've used Hatch End Cars on and off for over 7years for airport trips. Some for business and some for family holidays. For my most recent family holiday (4 adults +3 children +luggage 7 pcs) we had booked a large merc Vito. It was comfortable clean and our driver was very helpful and accommodating. The car arrived on time and got to the airport on time and stress free.
Booking a few days in advance and having the WhatsApp confirmation and communication makes HEC very reassuring.
Our return was booked at the same time and when we arrived at the airport the immigration queues were horrendous over 1hr waits. I simply replied via their WhatsApp message confirmation to inform HEC and within minutes the driver called to reassure me that he is around the corner and will wait for my call before entering the airport parking.
Smooth, easy, reliable and great communication is what you need after a long flight and airport immigration chaos. 100% recommend Hatch end cars. I will never go elsewhere.
Another group of out same family did not book HEC- cancelled booking at short notice and didn't even turn up for pick up as they got the date wrong even after calling to confirm the day before.
Go with HEC you will not be let down.
Kamal Takodra282 days ago
Have used them for years but somehow service has changed tried tried booking and dispatcher was rude and got annoyed at me for trying to get through…seems like they have one person or a call service who knows nothing about customer service wasn’t even sure it was a taxi firm when they answered
Neal Hamlin343 days ago
Used for airport transfers, turned up on time, good drivers on both trips.
Eloise2 years ago
Terrible service on NYE. Driver was 30 minutes late and gave no indication that they were going to be late. No text or call. When we rang up 15 minutes after the booking time to see if they were still coming, they said they were running late and didn’t turn up within another 15 minutes. If we hadn’t have called they wouldn’t have made us aware at all. They were also incredibly rude on the phone, so much so that I ended up having to rely on an Uber instead. Additionally, a cab I took earlier in the night refused to take card, only cash or bank transfer. This was after the man on the phone when I booked it assured me all cars took card. I would not recommend using Hatch End Cars.
Claire2 years ago
We used hatch end cars for a airport pick up, it was shocking. After traveling with two young children the taxi was late collecting us, he was rude to my partner on the phone and to top it off he went the worst route home which took a hour and a half when it should have been 30 mins. No wonder taxis are losing out to uber. You would expect your driver to know the routes. I will not be using again as this is the second time a driver has been late on a airport collection
I’ve found a new cab company now and have them the chance to put their attitude right. Will never use again.
Booking a few days in advance and having the WhatsApp confirmation and communication makes HEC very reassuring.
Our return was booked at the same time and when we arrived at the airport the immigration queues were horrendous over 1hr waits. I simply replied via their WhatsApp message confirmation to inform HEC and within minutes the driver called to reassure me that he is around the corner and will wait for my call before entering the airport parking.
Smooth, easy, reliable and great communication is what you need after a long flight and airport immigration chaos. 100% recommend Hatch end cars. I will never go elsewhere.
Another group of out same family did not book HEC- cancelled booking at short notice and didn't even turn up for pick up as they got the date wrong even after calling to confirm the day before.
Go with HEC you will not be let down.