My cab driver, Richard, was absolutely fantastic. My flight was delayed at least 3 hours and he not only waited for me but ensured I had everything I needed. He was courteous, helpful and a thoroughly pleasant individual and got me home to Southampton as quickly as possible, despite bad traffic. I would thoroughly recommend Cab My Ride and, in particular, Richard. Thank you for making the end of my holiday a really good experience!
Prof Scoop358 days ago
Our cab didn't show up at the time booked, so I rang to ask where it was. I was told it was stuck in traffic (first lie) and that it would be with us in 7 minutes (second lie). After 20 minutes, I rang again to be told that it would be there in 2 to 3 minutes (third lie). A cab finally showed up half an hour late, which is stressful if you have a flight to catch. It was pretty filthy.
The truth, according to the driver, was that the original designated driver decided not to do the job and so he, the replacement driver, had come from a different town, having been called in the middle of his dinner, which he couldn't finish. He said he was their best driver, but had only been with them for a month.
They get two stars, not one, simply because, despite leaving so late, the flight was not actually missed, but had we read some of these terrible reviews we would have realised that the company is clearly not reliable. The most worrying aspect for me is the fact that the people who answer the phone are clearly instructed to tell whatever lie is necessary to reassure the customer, which means you can never know where you stand with them and might not discover that they have let you down completely until it's too late.
Not worth the risk!
Michael Salmon358 days ago
Unfortunately I am unable to give the “good review” requested by this company. The service received was not even worthy of 1 star. After waiting nearly 2 hours for our PREBOOKED and PREPAID taxi to arrive, it would have been quicker for me to CRAWL home. Countless phone calls to determine where the taxi was and being hung up on multiply times, appalling customer service. Definitely not how I would run my business. Think again before booking with this company.
Annette Warham1 year ago
I booked a car 24hrs ahead of time via their website, and got a confirmation text and email. This was for my 88 year old relative to go from daycare to home. The cab never arrived, and no notification of a cancellation via text or email. I called them and they were less than helpful, very defensive and just telling me that the car had been cancelled 2.5 hours before pick up & that I had got an email about it and it was not really their problem that the car didn't turn up or that I had not received the cancellation notification - I definitely DO NOT recommend them.
Carole Long1 year ago
I requested information about security of booking on line and was informed they will always honour a booking but they may have to cancel in exceptional circumstances. Well they cancelled my taxi 24 hours prior to travel and I was unable to find an alternative at such short notice. Maybe locally they are more reliable but I will never use them and would not recommend them. No reason for cancellation was given.
If you only do local pickups then you should not have confirmed an on line booking to Bournemouth airport.
Oana Elena1 year ago
It's 5.30am and they've just cancelled my booked service. Their drivers are completely unreliable. I've used them once before for an airport transfer and 5 minutes before pick up time, the driver was up in Basingstoke. They had to call in a favour to be able to cope with the demand. Really unprofessional, avoid.
Edit: waking me up at 5.30 in the morning, an hour before my trip isn't going to be enough time to arrange different transportation. You had already confirmed pick up as well, so you are simply unreliable. Your company is awful.
Andy Newcastle2 years ago
Booked three times recently. First two occasions the taxi arrived fifteen minutes late with no explanation or apology. I tracked the third one using the link that I was sent to find that at the booked time the car was heading into Southampton City centre.... the opposite direction. I made alternative arrangements and cancelled. Probably not use them again, too unreliable.
Stephanie Mansell2 years ago
Pre booked a taxi through cab my ride. They didn’t turn up. We called multiple times and were repeatedly told the driver was mere meters away. After an hour of this we cancelled. They still charged us though! Now trying to get our money back for the service they didn’t reply. Don’t risk it, don’t book with them!
The truth, according to the driver, was that the original designated driver decided not to do the job and so he, the replacement driver, had come from a different town, having been called in the middle of his dinner, which he couldn't finish. He said he was their best driver, but had only been with them for a month.
They get two stars, not one, simply because, despite leaving so late, the flight was not actually missed, but had we read some of these terrible reviews we would have realised that the company is clearly not reliable. The most worrying aspect for me is the fact that the people who answer the phone are clearly instructed to tell whatever lie is necessary to reassure the customer, which means you can never know where you stand with them and might not discover that they have let you down completely until it's too late.
Not worth the risk!
If you only do local pickups then you should not have confirmed an on line booking to Bournemouth airport.
Edit: waking me up at 5.30 in the morning, an hour before my trip isn't going to be enough time to arrange different transportation. You had already confirmed pick up as well, so you are simply unreliable. Your company is awful.