Seven Kings Cars

Absolutely disgusting. Booked and paid £55 for a taxi in advance for 2.15am. The taxi did not turn up and there was no communication with us that is had been cancelled. Called the office which was closed and no other number to call, they state “Our customer representatives are available 24/7, and they can assist you with your queries whenever you desire." which is so far from the truth. Received a text at 4.34am to let us know it had been cancelled. By then we had booked an Uber, much more reliable and cheaper! Phoned in the morning to ask for refund and ended up in an argument with the manager because he was so rude and showed no remorse for leaving 3 girls in the cold and rain with no means of communication. The reason he gave for the cancellation was that the driver had no MOT. Why they did not know this before 2am is beyond me. DO NOT USE THIS COMPANY.

Terrible service - booked a cab for 6:30am day before for a hospital appointment.
Phoned company as cab was 5minutes late to check progress and was told cab was 5minutes away - after 10mins still now show phoned again, informed he was 5minutes away asked them why they were late - they told me driver woke up late. Told them I was not happy to pay the full charge - to which they replied they threatened to cancel the cab.
Nil other mode of transport available to take us the hospital, ended up being 20minutes late to hospital appointment.
Awful and unreliable service with drivers falling asleep. Would not recommend.

Unbelievably poor service. Booking accepted by taxi company - car had not arrived 30 minutes later. No apology no explanation no care that the a customer was waiting to be taken to the hospital for an appointment. In the end has to book another cab from elsewhere - which arrived sooner than the original cab. Astonishing lack of professionalism. I will not be using again.

The call took 15 mins and I still never got a cab. The call handler couldn't find my location despite me naming every nearby landmark, shop and road name etc. I gave up and got a bus in the end

21/10/2022 at 19:40

One of the worst customer service ever
The guy pick up the phone, no greetings, sound half drunk and asleep.

Really not bothered about taking any bookings

Not sure if this was a staff but if he was then he need to be kicked out immediately.

If that’s the owner then he really need to learn customer service and how to talk to customers

Booked this company for an airport drop, the driver had no petrol and had to stop at 2 petrol stations to fill up. The driver should have petrol before collecting customers. Driver then asked me to clean wing mirror with an old dirty rag while we were driving, not professional and finally when we arrived driver asked fo an extra £5 for the drop off which should have been included in the fare. Quite a stressful experience would not use again, drivers need fix up. Office staff fairly helpful and polite though.

Booked a cab for 4am as I had an early flight, even got confirmation text confirming the booking! However nobody turned up, and didn'teven get a call/message to say it was cancelled! Didn't have high expectations of this place after looking at previous reviews, but still, thought id give them the benefit of the doubt. Not a good way to run a business. If you cant provide a service, don't say you can. Got an Uber instead, obviously more reliable than this place.

Didn't even use the business. The guy on the phone was so rude and impatient that he hung up on my call when i changed my mind. A bit of respect would be nice. Their loss. DONT BUY FROM THIS BUSINESS