Capital Cabs

I would not recommend Capital cabs if you have an appointment. They will book you in but they NEVER arrive even within 5 minutes of the agreed time. When you call to find out where the taxi is they are so rude and unapologetic. They used to be the best but not anymore, totally unprofessional.

Taxi to Wales Millennium centre. The car was filthy,the driver had no respect for other road users ,speeding at 40mph in a 20 zone,answering his mobile phone without bluetooth,carving up other motirists. My wife and I were glad to get to our destination. Also at the time of booking I requested to book our return taxi and was told that it was unnecessary as it would be best to book it when we come out. This we did and were politely informed that they had no taxis available at all throughout the remainder of the night. When I explained about the earlier conversation I was told that nobody in their company would say such a thing. I immediately hung up and contacted another firm who were there in 5mins

Used app to book a taxi - it was cancelled without me knowing. They then told me thay had no cars in Cardiff Bay at 9pm on a Monday night! What kind of taxi firm are you? Deleted the app and will use another company from now on.

Last night used a Capital Cabs taxi and left my phone in the back, The taxi driver told me I could get it back tomorrow (today) up on calling the capital office today I was spoken to really rudely and hung up on multiple times by the manager of the company who's people skills are awful with no patience or manners she told me she won't help me or take a complaint and just hung up.
After trying to track the taxi myself I then got charged 14 pound to get My phone back by the driver I gave him 4 pound change and he wanted ten pound transferred which is practically theft I had to pay and get spoken to awfully just to get my property back.. I gave a generous tip last night too and have used them lots but after this I wouldn't give them a penny they are a money grabbing company with no people skills and quite frankly shouldn't be in business with such a unhelpful rude manager be mindful this is an awful company

Would not recommend to book especially when you have to be somewhere on time. Booked at 10:00 for 10:15, they accepted and didn’t show up. When I called to find out what happened, the guy was very rude on the phone and hung up. I called again and no pick up. I had to use someone else’s phone just to be told the taxi had been stuck at city road for a long time. I had to book dragon taxi who showed up within 5 minutes. Again calling to cancel my trip, took another 10 minutes and finally had to put my phone on no caller ID just for the same guy to pick and say the taxi was still stuck on city road. Absolutely terrible.

I booked a can from my address to go to our Yoga class. The driver was perfect! We talked all the way to Fairwater he was wonderful very nice and caring. He called the Office and helped us to book our return.
Wow the return driver was also a very polite gent. Lovely well done.
I just had to share this!!

Yoga class todayYoga

We booked a taxi on the app,
My wife phoned to confirm the booking it had gone through, was meet with a very rude lady, who said that it shouldn’t have been expected as the distance was to far away(talbot green back to Cardiff hardly what I would think is that far), was no apology that it had, had we not called to confirm and excepted the online booking we would have been stuck and unable to get home this evening.

Surely the point of a taxi firm is to pick up people from a somewhere and take them to a destination for a price that reflex the distance and time it takes!!!!

Booked taxi 36 hours in advance to drive from home to Cardiff Central - l explained l was going to catch a train at a specific time - when the taxi did not turn up l telephoned the reception to be told there were no taxis - l asked when would it be available to the reply" l haven't got a crystal ball " l replied but l ordered it - to which she said " do you want me to cancel it" - l had to drive myself and pay 50 pounds to park the car - horrendous