British Heart Foundation Furniture & Electrical

Me and my Mum were guilt tripped into giving to the BHF today by the proprietor of the Colchester branch who said and I quote: 'we don't charge for looking but we do ask that you put something like 50p into the collection box your way out' (unbelievable). And to make sure we did he followed us round the shop, popping up here and there like a mushroom before finally heading us off at the doorway in a pincer movement which involved him and a colleague who was lying in wait with a collection box. The pair of them literally blocked our exit, one giving his 'please give to the heart found...' sales patter whilst the other stood there patting the loose change in his pocket. Come on BHF please train your staff properly surly we don't need this aggressive Bob Geldof style of fundraising do we?

Great low cost furniture which is refreshed into a new home rather than throw in a skip, all towards a most important research in humanity so far to save millions of lives from biggest killer. Much respect and appreciation. Thank you all for all you do, i feel proud to have been volunteer here when i was younger at college. I hope to rejoin the team and help as much as i can in future when i am more financially stable and have more free time from paid work.

This shop is a great place to find good quality used furniture, and for a good cause. They have a pretty wide selection and good prices. Their customer service tends to be pretty bad though, with some (not all) of the cashiers having very poor people skills and not being at all helpful. One time I literally asked for the price of a piece of furniture I was seriously considering buying, and a staff member said they didn't know the price, then ignored my inquiries about finding out and turned their back on me. Another time I stood at the till for about 5 minutes straight while the worker texted on their phone right in front of me, without acknowledging me. When I said something, they looked up, then continued what they were doing. Finally when they were done, they slowly ambled over to let me make my purchases. Their customer service kinda makes you think they don't really want your money :') But if you can get past the customer service (which I believe is volunteers so that could be why it's terrible), it is worth it for the money you will save, and the research funded. Also, they do delivery for a decent price and the delivery workers were great :)

Helpful staff and a good selection of furniture. The only problem is, it's in the High Street, so it's impossible to park legally nearby thus making delivery necessary and you have to wait a while for a delivery slot. Still, much cheaperr than buying new stuff and just as good. Plus it makes money for a worthy cause, which is a always a bonus.

Good variety and quality of furniture available, even better prices. Excellent service, they packed the glass dining table and chairs we ordered (brand new) like a professional high-street furniture store, with bubble wrap, boxed neatly, screws tidy in their respective little bags, and not a scratch! Will definitely buy from them again!

Unable and unwilling to give even a rough/no obligation quote for a house clearance without viewing property.
I was able & willing to give list of items in property, description of it & was fully aware any quote was subject to change once property seen but they weren't even willing to have a conversation about cost.

Great shop and a worthy cause ruined by snotty self righteous staff members that seem like they can't be bothered to be there and everything is too much trouble. Point in effect after purchasing a £240 wardrobe the female staff member was very upset at us she had to climb over other items of furniture to remove the price label. Also recently we arranged an expensive TV unit to be donated to them and was called the day before pick up and told that there would be a wait. We said that's fine and we were told very sternly that they are too busy but would take it if we delivered it to them 🤣

I was surprised with the choices and size of the collection of furniture and appliances available to purchase at very reasonable prices. Most of the items where in good order and the staff were able to advise me of what and when new stock was arriving.