Booked for collection on the 22/12 between 9am and 5pm called at 4.30pm, I was informed then, they are on their way and will get a phone call. Nothing happened, a day wasted! I visited BHF in Maidstone the following day and nothing was booked for the 22nd, incredibly useless! Rebooked for the 24th, they did turn up but did not take anything, incapable of moving a single sofa and not taking the other one for damage! I did take picture, showed the damage when I initially booked my fist collection and it was all OK! British heart foundation maidstone, professional time waster!
Sharon Morris
Should of read the feedback first I suppose. As many others have said, waited in a whole day, no phone call, no collection. Think you're donating to something good but obviously they can't want donations of furniture that much. Very angry and disappointed. Won't be so charitable next time.
Prm Tmg
Worst experience ever!!!, booked appointment one week before for wall unit to collect on 20 Dec 19. British heart foundation is 1 mile away, staff asked to wait 9AM to 5PM, no one arrived to collect and called twice to make insure for collection timing, non response back, ruined my day waiting. Please train maidstone british heart foundation furniture & electrical employees for good customer service inorder to profit for good cause.
Alistair Mendzil
My girlfriend donated her three piece suite in brand new condition including two reclining armchairs to this Maidstone branch. When I rang up earlier in the week to see if they would like it dropped off the lady on the phone said it was fine. When I rang up on the day of dropping it off, (27/02/2020) the woman was rude and asked who had told me they wanted the three piece and who said it was ok to bring it in!? We could have sold this sofa for a decent price but decided to do a good thing and donate it to charity. We certainly will never be donating here again. As a charity you should be grateful for donations. So rude and ungracious!
Mark Longley300 days ago
Helpful once here on delivery communication could use work and bit later than told would be
John330 days ago
Considering this is run by volunteers and it isn't a furniture dumping service for the sole convenience of lazy so-and-so's who don't want to dispose of their own goods properly its actually not bad here. We got a lovely sofa from them that's lasted us nearly 5 years. They were more than happy to take our old furniture also
Mark N2 years ago
Located along the high street and can be seen from a distance away front the shop. Also not to be confused with the clothes shop that’s also near by. They have a good level of items in store for people to choose what they really like and even though it is second products they are still of high quality. They give you option to maybe not spending the going rate but still experiencing luxury to some extent. They have volunteers in store, also playing there part to raise funds for the British heart foundation charity.
Rubina Siris2 years ago
Got completely ignored and guy didn't even made eye contact when we asked about if we can get any help to take it to car park guy said can't park at all outside you will just have to carry. Wasn't interested or even bothered to serve us. 3 guys just standing and tall guy said they close at 5pm first then said it's actually 4pm but when I looked at closing time it says 5pm on Sat. Ended up not buying it such a poor service!
