Tile Giant

Tile Giant Gloucester. Brilliant helpful staff, I placed an order 10 minutes before they closed on Sunday and was told my order would be there for collection on Wednesday. They called me on Tuesday to say all products were ready for collection. We had changed are minds on the grout and adhesive we wanted which was not a problem at all, they changed both products. Will definitely be going them again when we do our kitchen.
Highly recommended

Moving to Gloucester recently I shopped for 6 rooms in my house here.
On arrival staff are welcoming and friendly. I have asked their opinions on a few things and they have given me their views and given me suggestions.
Good communication from start to finish of the ordering process and a good selection of tiles available in store.
I visited other tile showrooms in the area prior to this store and they don’t compare when it comes to the staff being friendly and knowledgeable.

Exceptional customer service by Steve, really helped me out during Lockdown 2.0. Great product knowledge and very passionate about the items he is selling. A credit to Tile Giant, next time I need tiles I know where to go and the man to speak to.

I called in 15 minutes before closing on a Saturday afternoon and wasnt sure what I was looking for to match some existing tiles. They were really helpful and didnt rush me considering the time. Really pleased with my purchase.

If I can give a 0 star I would. Ordered grout for click and collect (Gloucester) and I was told I will have to wait 2 weeks until it will be in their store for collection. Asked why it would take so long and they responded the website is broken and shouldn’t be on there. Then was advised to collect it from Cheltenham if I wanted it quicker. So I asked if they can get it delivered and don’t mind paying the extra. “Can I give you a call back?” Didn’t hear a thing for over a week. Left a email for a refund due to the lack of communication and even that was hard to get a response from them.
Chasing up and finally got a call back from the store manager and just was plain rude and argumentative.
Some advice follow up every call with a email if you can’t get hold of them.

Excellent service from Steven, Claire and Isabel. I have visited multiple times recently, each time met with a friendly, helpful service. Highly recommended!! Thank you to the Tile Giant Gloucester team :).

Ordered tiles through their website and they said that the tiles are in stock and that I could collect the next day. I then was informed that the tiles would in fact need to be ordered in. I was all ready to start the tiling this morning after travelling overs 60 miles to borrow a family members electric tile cutter yesterday evening.

Their website information is wrong despite being told numerous times by shop staff that this error this to be changed!!

I won’t order from Tile Giant again as they cannot get even basic information correct!!

Tile Giant @ Woodrow way, Gloucester!
One of the most comprehensive tile/ flooring, accessories store for all my house refurbishment needs! Dedicated customer care, tailored to your needs ... that xtra mile to keep you going during planned shopping and last minute requirements! Competitielvely priced, top spec, great quality, wide selection and easy availability.

Hats off to the shop staff (Store manager-Isobel (Izzy), Steve, Ian and Tom).... such dedication, approachability, professionalism and helpfulness .... my shopping-around for tiling/ flooring ended with one visit to tile giant!

The most important aspect was the aftersales support: the additional orders, the advice/ guidance and the customer-friendly returns made my shopping experience a "nothing more than ask" one!

Thank you for making my experience a good one.... will come back for more in future 👍👌!