Round the world flights

Great Service.

We booked a 5 week trip with Round the World Flights which included a total of 13 flights covering South East Asia, Australia, New Zealand & Tokyo The information received prior to the trip was excellent and any schedule changes were advised well in advance. We have just returned and all I can say is that we had a fantastic time. Every flight and connection went smoothly and we were even upgraded on a couple of the flights. I would recommend this company to friends and I will definately be using them again. Thanks James

We chose this firm to book our round the world honeymoon trip and we couldn't be happier. They were offering the best price by a long shot and Sanjay and his team have been excellent assisting us as we have had to change a few our flights but nothing has been a problem for them and we are really very pleased and grateful for their assistance throughout. We would definitely use them again and recommend them to our friends for sure. Thanks to the team.

Round the world flights have been truly fantastic from start to finish of my round the world trip. Really helpful, patient, responsive, efficient and totally reliable and trustworthy. I feel one hundred per cent safe knowing they will respond so quickly whatever needs doing and are completely there for you whatever you need , .I will be using them again as soon as possible for my next trip. They also make travel really exciting as it seems so reasonably priced to fly round the world stopping off wherevever you fancy rather than there and back to Australia New Zealand etc. I will be recommending them to everyone as the best way to travel . Stuart in particular has been my main contact and all of the above the whole way through. And when I got sick he changed my flight for me with only 10 hours notice. Thanks to you guys. you are legends

I'm still traveling Round The World and have now enjoyed 9 months of my year trip in South Asia and heading for Australia and NZ.
My journey started with Stuart who helped me with my route and which flights to take for my trip as at that point I had no idea but know now that he knows his stuff as my 'loop' through S-E Asia went well.
During my trip I had to change my dates many times as as Stuart predicted I'm having a great time so spend a lot more time in each country which meant I had to prolong my trip to the full year.
Every time Stuart or one of his colleagues would get back to me and change me flights or put me on a waiting list so I didn't have to go or deal with local travel agents and language barriers.
This is very useful and something less to worry about.I can highly recommend the guys at the Angel branch and would visit them again for my next trip or travel in 2014.

Thank you!
Angelique

In 2020, my brother and I booked tickets through Roundtheworldflights to visit our sister in New Zealand, together with my aunt. Due to Covid, we had to cancel the trip and asked Roundtheworldflights for a refund. After numerous friendly reminders over the course of more than one and a half year they started ignoring us altogether.

At first we felt sorry for them and were very patient, but red flags kept popping up. The website went down, the phone number doesn’t work anymore, the ATOL-number on their website (6283) can’t be found in the official ATOL register, in the official company filing history the numbers on the balance sheet for 2020 are identical to the numbers for 2019, and an employee of Roundtheworldflights advised to take legal action against director Stewart Lodge.

I got in touch with seven other people with the same problem and to us alone, Roundtheworldflights owes almost 30,000 pounds. One of them spoke to the consolidator and he confirmed the tickets were booked through them, and they had already paid back Roundtheworldflights. None of that went to the affected customer. I’m afraid we’re just the tip of the iceberg, and we’re all wondering why we’re being ignored.

In the end we got our money back through a chargeback request to our creditcard issuer. We were very surprised this worked, as the official claim period is three months and our payment was almost two years ago. Apparently, in some cases this is still possible, even if Roundtheworldflights refuses to cooperate. I would definitely recommend to try the chargeback or get help from a collection agency.

Like the review from Bella, I too have been pursuing a refund with roundtheworldflights.com since June. I was promised this was in hand but nothing has happened since, nor have I been able to contact anyone either. I see there was a response to Bella's review 3 weeks ago. Maybe I can get one too!

It’s now 3 weeks since I posted this
No response
Stuart’s email says he is out of the office and back on Friday at 13.00. Bit fishy this as he just moves it on a week at a time
I’ve tried ringing many times but no connection
If Stuart has any concience at all he would at least email or call to explain
I think they’ve gone bust but their parent company (Southall Travel) denies this.

Totally disgusting service no refund since May for a trip to Namibia. No response to emails and can't get hold of anyone on the phone. Have lost now over £1k in money will never use this company again.

NEVER USE THIS COMPANY. They have scammed us out of thousands of pounds. Still waiting over a year for a refund. The worst company I have ever dealt with

Edit with response: Please explain why you have not responded to multiple customers' emails for months and shut down your phone lines making it impossible to get in contact with you. To say my review is 'so unfair' is honestly heartbreaking. REPLY TO YOUR CUSTOMERS AND REFUND THEM.