Smyths Toys Superstores

I visited this store with my dad on Thursday. I was looking to buy a video game and I wanted some advice as my dad didn’t exactly know what he was talking about. We asked William at the desk and he was very helpful. He gave his advice and made sure my dad bought the right games. We will be coming back! 😄

Would just like to say a huge thank you to the manager Ross for his assistance yesterday. Our pram we’d bought in October last year was either faulty or had broken, and he very kindly assisted us in exchanging it for a new one. Couldn’t ask for a better service, very grateful, thank you!

I visited on Friday 26tg August 2022.

I was after a car seat for my 6 year old and was assisted by 2 members of staff who were extremely friendly, helpful and truly went above and beyond, including inshore demonstration and in car demonstration.

I believe the ladies name was Evelyn? But can't remember the guys name.

Both are an asset to the store and really know their stuff when it comes to car seats and safety.

Thank you

I've been served by Cam today, what an amazing person. Helped me with my buggy and went beyond just working there. He definitely is the person that will make sure all customers are happy. What an example of a wonderful person. Shop itself very clean, very friendly staff, and great range of toys, bikes and everything you need for nursery

Really disappointing service
Ordered a Christmas present Saturday to find that by today when I had planned to collect it has been cancelled. Then told it will take a week to refund so I can’t now re buy before Christmas
Why only hold for 2 days when items have been paid for!? Extremely poor service

Great selection, stocked and easy parking. So good for sparking ideas as you can actually see the stuff

Really good experience recently. Always been our local toy shop and recently I had an issue with a bike bought in another of their locations. They kindly sorted the issue without fuss, exchanged the item and made sure I was happy with the solution before cracking on.

Never had issues with the store being crowded, always stocked well, decent offers. Can't complain, even if the kids bleed my bank dry!

As someone who has donated hundreds of hours of his time to the vaccination programme this years I was disgusted by the complete indifference of the customers of the store in Stevenage to the regulations about mask wearing, repeated in large signs at the entrance. Even worse was the indifference of the store staff I attempted to involve in the issue.

I'd recommend everyone to spend their money elsewhere, as we did.