Sky Express Travel Ltd

Very very poor service from beginning to end. Don't return phone calls don't respond to emails. I have sent several emails, no reply. I have been promised callbacks. Nothing. I would never use this company again. You say on a previous response you are keeping Jet Airways passengers up to date. I totally disagree. I've received no update from yourselves???

This company is awful. We are due a refund since December which we have still not received. We cancelled our Emirates flight due to a family death. We were only granted back a small fraction of our total cost. We have made numerous phone calls and sent many emails. No-one gives us an answer. The manager is always on another call or out.
Do not waste your time or money dealing with these people.

Worse customer service I've ever come across.
They cancelled our flights in March 2019 and promised a full refund which we still have NOT received. Customer service agents, often disconnect and not willing to help. Having to go court for refund.

The worst customer service I have ever received. Never book with these people, they have been sitting on a refund for nearly 2 years. They have promised on several occasions that it has been processed and still not been done. I have even tried to speak to the owner and he has not even bothered contacting me even after leaving at least 10
Personal messages. Sandra, Neeta, Ricky and Chandni have all taken messages and never returned a call. If I could provide minus stars as a review this would have been the case. Please save yourself the hassle and book elsewhere!!!

Like many others who have shared their experience.. overall poor service.. would not recommend to anyone..please stay away!

Agreed to a refund in Jun 2020, accepted the cancellation fee so only looking for what is owed back.. each month ask for an update.. and each month have been advised the refund is approved by the airline, however to await a further 4 weeks.. same cycle of comms every 4 to 6 weeks.. and recently avoiding to respond to my emails.. I've now accepted I will not get my due refund...leaving it to Karma to do it's job with this lot.

I had booked a flight in 2019 (4 passengers) for March 2020 due to covid19 lockdown we could not travel, when I officially requested for refund in February 2021 told me it will take at least 12 weeks, I chased them whenever I could but there wasn't any reply until 26/06/2021 only to say my refund is delayed for another fortnight, in October 2021 I had decided to travel to India and use my monies, put an request to rebook the flight for December 2021 only to say there are no seats available when I could easily book with other websites, gave new dates and time kept on delaying my request at the same time ticket price went higher everyday, finally quoted me hundred of pounds more than the actual price on 03/11/2021 (initial request was in October) when I questioned about the fare started saying it’s not a new booking, it didn’t make any sense at all, I had to go ahead knowing I’ll be out of pocket if I had to book somewhere else as I didn’t had any choice and paid the difference they asked me to pay for, as I didn’t wanted to stress myself over the refund anymore (paid lot more than what I would get with other travel agents, still have screenshots) as I was on holidays in India (December 2021) I got a call and WhatsApp messages from the same travel agent saying I’ve to pay more and kept on harassing me throughout my holidays. I’ve already paid lot more than the actual price because of the delayed to rebook. I am disgusted, ruined my holidays not happy at all.
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Warning – Do not Use Sky Travel ( Fraud) Please don’t use any Sky Express Travel or any agencies related to Sky Travel

Sky Express Travel
6 High Street, Slough, Berkshire, England, SL1 1EE

Moon World Travel – Sky Travel Branch in Leicester
143 Green Lane Road, LE5 3TQ Leicester, United Kingdom
I booked a Flight through Moon World Travel from London Heathrow to San Francisco with KLM in April 2020 and paid £1750 to confirm the flight.
Due to covid I could not travel and the agency send me a voucher as I was informed ticket is non-refundable in June 2020
I planned to travel to India in December 2020 and contacted the agency to book flight from London Heathrow to Delhi on the voucher issued by KLM and I was informed it is not possible.
I called KLM to book flight from London Heathrow to Delhi on 10the December 2020 on the voucher and they informed me the money is refunded to the agency. I emailed the agency for a refund. I was told the finance department has confirmed the refund from KLM and I will be refunded in January 2021.
However, did not receive any reply until February 2021 and after various follow ups I was informed the money will be refunded in February 2021.
I did not hear from the agency and followed up again in April 2021 and they we just apologist and informed me it will be refunded soon.
I called the agency in June 2021 and I was told the money will be refunded by 15th June 2021.
Followed up again in July, August, September and October 2021. Each time I was informed different approval stories. In October 2021 I was told another story the airline just approved the refund while all this time agency is telling me they are waiting for approval for the finance department. I sent my bank details for refund in January, April and June 2021.
Recently I asked the agency for booking flight from London Heathrow to San Francisco based on the money they did not refund to me and no reply.
I am not sure how many people are struggling to receive refunds from the agency. Please to not use the agency as they have been lying in the refund as they have no intension to refund my money.

Do Not Book with this travel Agent. Biggest thief I ever seen. They book your tickets and if you cancel your tickets, they don't pay you at all. Even taking out cancellation charge. Government should not allow robbers to operate. What is trading standard doing?