TUI Holiday Store

Terrible customer service, not helpful if you have issues. Management doesn't return calls!
Would give it 0 star's if Google would let me.

This store opening hours differ than what's advertised on line. The door says closed Sundays but online says open but closed Saturdays. My daughter arrived on a Sunday but it was closed. 2nd attempt on a Thursday got to the door at 1:30pm pushed it open but was locked. People inside so the travel agent sales woman came to door and said we are closed for lunch for an hour. My daughter explained she just wanted to collect some monies from the Bureau counter but was told that was closed whilst for lunch. As she was on her own they could of let her in. So now that's twice she has rushed to the store and got rejected. Anyway she went away to a couple of shops came back after half an hour the notice on door says back at 3pm. So now the break has extended to 1 and a half hour. Towards 2:45 the two sales reps strolled along back from lunch not hurrying themselves. Lucky they get a long lunch break some companies only allow half hour. By now more customers are waiting outside to go in. Gets to 3:05 pm door still not opened. Eventually the sales rep reopened the door and everyone was let in. No apology to say thank you for waiting. Cannot fault about the helpfulness once you get seen its just the opening and closing hours are a problem especially as it's the only travel store around. Have never known a travel store to close in the middle of the day. Obviously no lunch cover so both go at the same time and close up. What's the point of coming back at 3pm when you close at 5:30pm ? By the time you see everyone waiting be time to shut. HR needs to sort this store out.

The TUI ladies in sutton always go above and beyond! They make booking a holiday super easy and hand picked me the perfect getaway to Jamaica 2023!! Would highly recommend, thank you ladies!

I would like to thank Nicky for professionalism. I recently popped into the sutton store to sort out a holiday for a family member, then I started talking about organising my own holiday for next year. Nick listened and enquired about what we like to do on holiday, and suggested a few countries we hadn't thought of, recommend hotels, sorted out some relevant brochures and gave us plenty of useful information. When we finally make up our mind we will definitely be going back to book .

I recently booked a holiday with Mia she is very professional in her job, nothing is too much for herit doesn't matter how long it takes to find the right holiday her experience says it all thank you.

The girls are all so friendly and helpful. Booking was super easy and informative. Thanks TUI Sutton!

I was passing by yesterday without any intention to walk into this Sutton branch but since I am planning on going abroad in a few months I thought I better use the opportunity to ask a few questions. Their was a lady named Lisa who helped me way beyond than she needed too. For that I’m so grateful. Thank you so much again Lisa 😁

Nice holiday hotel very clean and food good, large choice
Tui rep was useless he didn't help at all
Disappointed when checking out the receptionist just said leave your keys in the box , not a word of thank you for your stay , hope you had a nice time or even goodbye
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