TUI Holiday Store

I'm disabled and I've had service from this store that I've never got over the internet. I've noticed the negative comments but my reason for writing is that my experience was the precise opposite. O ho we you return after covid for many in the area would appreciate your presence.

Went into the shop today , and was served by a fantastic lady called Pal, she really understood what I was looking for , for my family, and I have got a brilliant family holiday to Turkey in the bag. thank you so much to all the lovely ladies in the store for making us feel so welcome, even with my screaming kids ! roll on june , I just cant wait.

Staff were exceptional and very helpful. They helped me book my next holiday. Thanks a bunch

Fantastic service by Charlotte tailors my partners holiday just perfect will be booking again very soon

We visited the Tui branch in Welwyn garden city today and I have to say how helpful the team was. 10/10 for efficiency & professionalism! They made us feel every welcome and answered all our questions related to our holiday. 😊

Last summer and recently I went to speak directly with the agent with enquiries about a holiday during these dreadful times. The agent was very pleasant and explained all the rules and what would happen if the government changes them. I did not feel pressured in any way to make a purchase and I felt that they were providing a good service and very reasonable options in case the rules were changed last minute.

In the end we decided not to travel in the summer, but recently I returned and we decided to take the risk and we booked one week all inclusive in Egypt in February. I have not made the purchase straight away, but the agent explained if I made up my mind and if I purchased in store, they will match the online discounts , plus I would have a direct point of contact for any issues.

I meant to return a few days later, however I was busy and the store would have closed in 30 minutes. I phoned and they were more than happy to complete the sale over the phone, which was very useful. I received the confirmation details immediately.

I am very pleased with the service. We traveled a few years before for 1 week all inclusive in Cape Verde and we had a very good time. Thank you TUI. Hopefully we will be able to travel in February...

P.S. looking at the previous 1 star review - no rude lady in sight, all 3 agents in store were really polite and nice serving other costumers

Mia was amazing and so helpful, giving amazing recommendations and a service with a smile!

This branch is like a repetitive headache. I have tried to call them about a quote on holiday even booked an appointment to go in and chat, they were closed! During the week. Then yesterday I asked about having a euro card sorted, couldn't do it cause they were closing everything up at 4:30 pm, even though they close at 5 pm. This was over the phone and they say would call me the next day to sort it out, still, nothing was done!

They need to get their act together or they will be the next branch to shut