South West Schoolwear Yeovil

Just bad...

We ordered a jumper from there beacouse the ones that they had were not big enough, when it arrived we received the same jumper just with longer sleeves...

The opening hours of the shop are also badly planned. Usually parents take their kids so they can test the uniforms, too bad they arrive from school at 3-4pm and the shop closes at 5 in working days. You can arrive in the weekends either. Simply is just not enough time.

The young staff are not co-operative with the customers... Badly "trained" I should say?

Also quality-price comparison is extremely bad, remember the long sleeved jumper? In two weeks time of school we lost a button out of it, at 65 pounds.

Ordered some items online, my son tried them on and didn't fit. Went back to the shop to exchange items for bigger size. The assistant asked me if I had the receipt I stated I ordered online and could show her the invoice if she needed. I stated it was an exchange so wasnt a necessity to provide it. (Also considering it's the only uniform shop in yeovil) so couldn't possibly buy these items from anywhere else. The assistant became argumentative and stated that all returns would need a receipt as it would soon be company policy. I stated that under consumer law I could exchange without in any shop. The customer behind me heard the conversation and reaffirmed to the staff what I had stated re exchanges - this didn't go down well and was quoted that Mark's & Spencer's had started the policy of 'no receipt' 'no exchange' I stated this was a ridiculous policy for this shop as as long as items returned as bought or recieved with tags and in good condition there should be no issue - just a small matter of exchange. The assistant told me to stop shouting at her of which I didnt. I perhaps changed my tone. The man behind and myself was told to shut up and the gentleman asked to leave. The manager asked the man if he had ever managed a retail store to which he stated he had not. I advised her that I had managed my own store so familiar was returns and exchange procedure to which the assistant said 'so what'?' So rude - she continued with rude comments and stated she couldn't concentrate and was told to stop talking. I can't believe this is the only place we can buy uniform. Its overpriced clothing and rude unhelpful staff means I'll only return when absolutely necessary. I'm disgusted.

School wear shopping is never easy and can be a chore!! Not today though, the staff are amazing and provide a 5☆ service with a smile😁.
Thank you so much for making this dreaded shopping experience a positive one!!😀

Absolutely appalling customer service!

After ringing ahead of a planned visit the following day to see if a pair of shorts was in stock and the right size, I was initially told they were in stock but was the last pair. (Needed these in advance of rest of uniform to be adjusted as they don’t do them small enough!)
They refused to hold them until my visit the next day and refused to take payment over the phone to secure them because it’s too time consuming?!
I was then advised to do click and collect on their website to secure them and then they would keep them for my visit the next day?! Other than taking physical payment I’m not sure what difference the process actual was?!!

After that call I tried to order them online, yet the website didn’t work on either my mobile or iPad. After trying for 20 mins refreshing etc etc I decided to call back.

On my second call I spoke to the ‘manager’, who after explaining the situation just responded by telling me her computer was working so there was no issue! She again refused to take payment over the phone and to hold the short until the following day.
In the same conversation I was told that only one adult was allowed in the store with children. I explained that I had 3 children under 5 and that I was going to have my Mum with me to help and support what we all know is a stressful experience. She then told me that she wouldn’t be allowed in the store but a member of staff would be able to help me?
Slightly confused at this point as they didn’t have enough time to take a quick card payment over the phone yet could spare a member of staff for possibly an hour to kit out 3 children in full uniform???

I was also told that no one was allowed to try anything on which begs the question as to why they are even open and not running as an online function which all these restrictions they have put in place???

After stating I would order everything online, my next question was how do I order those items that aren’t on the website? The response I got back was that she didn’t build the website so was unsure why all said school uniform wasn’t under their designated page??

My name and number was taken for them to call me back once they had found those items on their own website? As yet I’m still waiting for that call!!

I then took it upon myself to go into the shop with children in tow just to grab the last pair of these shorts. Ironically when I went into the shop it was dead yet they still refused to take payment over the phone If I had phoned in.

Totally unhelpful and the lowest of low customer service.
All of which could have been resolved by them saying from the start, we are really busy at the moment but we’ll hold them for you and call you to take payment once it’s quieter.

Unfortunately it’s a trapped supply chain and if I had a choice of kitting out my three children in another shop I would.

Rude and appalling service. If I could give them no stars I would! 😡

Real friendly and helpful staff, great selection of sizes. Would recommend 👍

Appoling customer service, bought a 40£ blaser for my son, realized was to big, went to swop for the size below with recipe, absolutely original condition, just because no tag as should had fell of was refused, they didn't even try to look at the receipt. I think it's appoling, it's a rip off for parents. Iam wonder if not for the school logos they would be out of business.

Very helpful staff, fair prices and good selection.

Many thanks to all of the girls at the shop in Yeovil who went out of their way today to ensure we had uniform in time for going back to school. We have always found them to be very pleasant, friendly and helpful - today they really exceeded expectations :)