The Car Lot Worcestershire

Went to this place today after seeing a car on Ebay.

After arriving at the car lot. Was greeted by a good couple of sales men to be told the car I want is at the sister garage about 10 minute away.

The car lot is a great garage with nice clean cars and good sales people.

But arriving at there sister garage,which is under a different name. It was horrendous the car I called up about was filthy and wasnt ready for a test drive .most of all the things I asked about over the phone did aircon work to be told yes and was it ready to go yes. It wasnt windscreen was cracked no aircon ect.

I would like to thank this place for wasting 5 hours of my life and if you ever have to go to there sister garage dont bother. It's a scrap yard and sales guy is useless cant even be bothered to clean a car.

Do your self a favour the car lot dont let your other garage bring you down.

Recently bought a used Mercedes C-class from the Car Lot, very honest price and included a full check-up and MOT (!). Brilliant car, would definitely recommend these guys; quick and uncomplicated, transparent, honest prices. This is the second car I bought from them and in the past they have shown already that they actually do care about their customers! (battery went flat, they came out to install a new one without any hassle! That's service!!).

Dreadful, dreadful experience here. Huge amount of time and money wasted.
Immediately became difficult to get in contact with after I’d paid the large deposit requested, not even acknowledging receipt for weeks.
The car required engine work, but it was almost SIX MONTHS from paying deposit until car was ‘ready’, during which my requests for updates were mostly ignored or I was fobbed off with false assurances.
Both myself and the garage doing the engine work highlighted a number of other issues with the car. The dealer clearly stated that all these faults, which included fuel gauge, temperature gauge, had been resolved.
He effectively prevented me from having an inspection done prior to final purchase, was just eager to get the car moved on.
Upon sale, it was immediately obvious that none of the faults that had been highlighted had been fixed at all, and many other expensive issues were identified by an inspection that only now could take place unhindered.
I contacted Citizens Advice and they informed me that, given the multitude of faults, I could return the car for a full refund within 30 days, which I did. The dealer then has 14 days to send the refund, and just to be awkward, waited until just over an hour before the midnight deadline to send it, 14 days after he’d had the car back.
He couldn’t care less that I had wasted over £1,200 on transportation and the inspection, not to mention other out of pocket expenses.
Stay well away from this dealer.

Very helpful and friendly. I didn't realize this business park was here and I've lived in Astwood Bank for over 3 years !

My finance company paid for a Mercedes A class from them in full (£15999) on October 26,2022 and they kept giving ridiculous excuses as to why I couldn’t come pick up my car or why delivery was delayed or why I couldn’t come view the car that I already paid for. After 2weeks they stopped responding to all my calls and messages (not that the responses were timely or frequent in this 2weeks). My finance company has tried contacting them numerous times in order to recover their money but they are also unable to reach them. It is now November 21,2022 and I have no car, no communication, they still have my money and my credit is in jeopardy.

Never answering phone calls. Not giving documentation of the car saying that we will receive them by post but, these never arrive. Lying about car stuff ordered as missing and lights flashing in the car. 'just needs deactivation'. Not recommended at all.

Paid a 50% deposit on car and waited over 2 week's and after calling a few times to actually get the car, was supposed to be at a paint shop but only thing done was a touch up job I could've done better myself, car itself is great and no complaints. After having car for 3 weeks and chasing the 2nd key which was supposed to have been posted on the same weekend we picked it up, I received 2 parking fines for my old car which I part exchanged. I called to express my disappointment and also to chase key again, key was still in office and paperwork had not been completed on sale.
So taking into account the fact that the car has been great and exactly what I was looking for, I have dropped a couple of stars in my review due to really poor communication and overall just really bad service, guys were polite enough but got to get systems in place so this kind of mismanagement doesn't happen

Do not buy from these dealers total waste of time, a scam going on as they sell cars they have no intention of you receiving. Had a month long battle with them to get a car I put a deposit on which took a week for them to pay back once they finally admitted the car was not available....AVOID.