Hounslow Cars Limited

I appreciate Saad provide the first class service and give me lots off professional suggestion. I am first time oversea to buy the car in UK. He explains the process clearly and sent me a lot off photos and video for me. I think i will come back to buy the second with him in the future. Thank you so much.

I went to buy my first car from this dealership as my friend had recommended them. As someone who hasn’t lived in this country for very long, I wasn’t sure about the processes for insurance and road tax so Saad very kindly helped me with this. My car developed an issue a few weeks later which I wasn’t sure how to get fixed so Saad found me a garage and got the issue resolved for me. I’ve had a very good experience with Hounslow Cars and their service has been impeccable. I highly recommend them and will return when I want to purchase my next car.

Very fustrating experience. The seller would behave nicely but he just pretends to be helpful, he lied about reducing the price on a car I brought saying he reduced it so he doesn’t have to give me warranty (which was not agreed or even discussed!) the car broke down 2 days after I purchased! ignored all my calls and have been chasing up for nearly 2 months now!

Saad has provided a professional and swift delivery of my car. He has given many professional suggestions and advise. Would recommend to family and friends.

Terrible service and communication. My son paid £7k fir a car and a week later it cost £1200 to fix. Despite promises to pay this we have had to chase and chase, visit twice, but still ignored. Buy here at your peril!! Beware!!!

Same issue as mentioned below, no receipt, no warranty and received the log book 6 months later. Service book provided was for the wrong car! Saad is not trust worthy! The car has been faulty since I purchased it and almost a year later still no response from anyone. My emails are ignored, phone calls purposely ignored, they only answer when I call off different numbers and then there is always some excuse about the ‘boss’ being away. I tried to return the car but the ‘boss’ wasn’t there and they couldn’t deal with it. Because the deal was done at closing time, I was promised to have the paper work sent out via email in the morning, if they suggest this don’t accept!

Upsetting and a frustrating experience!

I've rewritten this review many times, even more so after seeing the response of the car dealership to negative reviews!

AVOID this car dealership at all costs! Dishonest, rude and contact is incredibly hard if there is an issue , then you are ignored! They start off incredibly helpful but don't be fooled! Unfortunately, I thought they seemed decent but then I experienced my car nightmare. Luckily I wasn't the only one having issues with their behaviour so in turn I had support from the finance company that I had sorted my car finance with. I am relieved it is all over and a very steep lesson has been learned!
Good luck if you choose to use this dealership!!

Edited.

Car purchased on 22/12/22
Car driven 23/12/22
Car issues found and reported 29/12/22
A car should be able to be left for 5 days without the brakes seizing...

In response to your remark of sharing my supposed embarrassing messages on Google photos...feel free!

As expected... a truly professional reply!

I bought a Volkswagen Golf from Hounslow Cars. They are really trustful and friendly. My Golf had some cosmetic issues like fuel cap, they solved all of those issues and informed me of each step before of car ready to collect. My Golf's wheel lock nut is missing and Saad offers me to buy it from VW dealer and send a receipt to him for a refund my money. They are doing their job in a perfect way. I definitely recommend choosing Hounslow Cars Ltd if you want to buy a car.