Ammanford Self-Drive Hire Car & Van Rental

Cool and calm Duncan sorted me out when I was in need and gave me a great deal price-wise.
When my car died recently I needed a vehicle within a few hours to pick up my children from school and my wife from work. When big company Enterprise promised to pick me up and gave me a choice of vehicles, the price kept jumping (up not down of course) every time I clicked on something. When I tried to book on the phone instead, the price went up yet again and I was told they wouldn't come and pick me up. Then they told me all the cars available online weren't available after all. I could have a car in 3 days.
Ammanford self drive hire have been brilliant and have saved us all from being stranded. Thanks Duncan. Highly recommended.

The new manager is incompetent. Waited nearly an hour to take delivery of the van. Then I was charged £11 more for the van compared to the advertised price when I made the reservation. Apparently the price had increased the month before. I had spoken to the manager the week before and the day before (both times to confirm the van was available)- she didn’t mention the revised price once. When I refused to pay on the day, she said she would refuse to hire the van. Unprofessional and devious pricing tactic (I was lucky the price hike was just £11…). When I remonstrated the manager accused me of shouting at her, which was categorically untrue. I won’t be using this business again and I certainly can’t recommend them.

Do not use this company they are an absolute shambles. I hired a van from them on the weekend. The fuel tank was half full when I collected it. I then let my college drive it to London to do a job. He filled the tank back up on return as he thought it come with a full tank. So instead of wiping the excess Millage off as good will they charged me £75 for 100 miles over and kept the full tank of Diesel. The bloke who previously had this company was an absolute diamond I couldn’t speak highly of him. These new owners are utterly pathetic, the company are rude, very rarely answer the phone and when they do always reply will with calling you back. Enterprise are a little more expensive but 💯 worth using. I mean £75 for 100 miles that is shocking. I don’t want anyone else to get stung like I have. AVOID AVOID AVOID!!!!!

Picked up a van today and the gentleman was very polite. Very responsive answering the phone and even called me back. Very friendly service and the vehicles are clean and tidy. Good price. Highly recommended 👌

Great service and great cars even at the last minute. I've used them for everything from moving vans to nippy cars with no problem

After using this company regularly and putting a significant amount of business their way we won’t ever use again. £15 “cleaning charge” was deducted from one deposit without notification even though the van was filthy when we picked it up and we had to clean the cab before we could use the van. When we queried it we were told there were a couple of leaves in the footwell and it had taken the gentleman 15 minutes to clean it and he had called us to notify us of the cleaning charge despite no record of the call.

The most recent hire was two days after that call and hadn’t left us enough time to find an alternative. It took over an hour for them to check the car out to us. I took photos of the car inside and out to ensure we weren’t going to be stung with another unnecessary cleaning charge on its return.

When we returned the vehicle it was passed as being spotless and we were told they’d return our deposit later that day. We refused to leave until we had received our deposit back in full and we we’re then told we would have to wait until they’d checked out other vehicles before they could return our deposit.

Needless to say all trust was gone after the deposit not being returned in full the previous time so I refused to move my car from where I’d parked it until my deposit had been refunded in full. It was only then we got our hire deposit back.

Be careful hiring from these guys now. When Duncan was the person we dealt with we had nothing but amazing cheery service. But these people seem to be trying to rip people off with random charges.

In terms of hiring the vans and the vehicles themselves, there aren’t any issues. Various sizes, reasonable prices and easy to collect.
However, the company themselves I wouldn’t recommend. They don’t have a damage waiver and you’ll need to cover their £2000 excess.
I recently hired a van and dented the door (cosmetic damage that didn’t affect the use of function). I was told that the door would need replacing, and they use local garages to do the work at a discounted rate. I was initially quoted £1900 + Vat £2194 + VAT.
I asked to contact other garages who are able to carry out dent repairs, which was agreed. Quoted £850 with guarantee (as requested by the company) and then this was turned down because suddenly it needed to be by a ford-approved garage.
Going back to the original quotes, they reduced it to £1475 as they agreed to cover the VAT. I asked for an invoice which included an itemised breakdown of the work undertaken and I was told this wasn’t possible because they use a portal.
The issue I have isn’t that I needed to cover the costs of repairing the damage - I fully accept that I was liable for this and willingly paid. But I do feel that they were making excuses for me to pay the higher rate and not giving full/honest justification for the costs.

Having been caught with extra charges on numerous occasions over the years with the likes of Hertz I try my best to avoid hiring vehicles. Had no choice this weekend. Hired a van for the weekend to help someone move. Pick up was easy with the opportunity for thorough inspection. Existing damage was recorded with photographs on the rental agreement along with fuel level and mileage. There was a mileage allowance of 250 miles per day. A £200 deposit was included in the hire cost. No issues with van. It was clean and ran well. Returned the van on the Sunday evening to the service station. Whilst very convenient, this does leave you open for damage claims you can’t defend. With this in mind I made sure I took photographs on return to match the same angles as the hire agreement. Anyway, no issues whatsoever. Deposit was credited back to my card in 2 days as promised. Overall a positive experience and I’d be happy to hire again from these guys.