S P A Veterinary Services Ltd

Very friendly and knowledgeable as you would expect. Not just vets but qualified vet nurses who was super helpful and answered a battery of questions after we had seen the vet with our cats.

My experiences when having to use SPA have been brilliant. As I have an elderly dog we seem to be there monthly! We particularly like to see Clare and my dog Woody knows and likes her. He has been an inpatient a few times recently and his care has been excellent. The team from Clare, the vet, to Ruth on reception and all the "background" nurses are lovely. I would recommend this practice.

New to this vets as just moved area, have been 3 times now, very friendly, very professional, my dog is very nervous and anxious but does so well here. Love that you book appointments on line and have joined the Pet health club, so easy to order her flea and worm tablets.. just leave a message on the answerphone service. Highly recommend.

2 stars given for the prompt response and treatment from the vet during a recent emergency. Couldn’t fault the vet at all.

The reception staff however, I would rate them -5 if I could. Took my cat during an emergency to be asked why I bothered to make the 2 min trip to this vets rather than a 20 min trip to my usual. In a life and death situation? The attitude problem only got worse from here on and to be spoken to in a undermining and vile way during an emergency situation was less than ideal to say the least. Luckily 3 other customers in the waiting room had the common decency to show me some empathy but not without also expressing their own less than perfect experiences with reception staff. I think both the young girl and the older lady who were on at the time (Friday afternoon) would benefit from some basic training on manners and customer service in the future. Safe to say I won’t be switching my pets from Vets 4 pets anytime soon.

I get that practices can be extremely busy and stressful at times - I am an ex vet nurse myself - but there is never an excuse for bad manners and poor treatment of customers.

Great vet surgery, really professional and well-run. I've never had a bad experience with them, and my dog is always happy to go in the door! :)

My dogs have been registered with this Vets practice for 10 years & always have complete confidence with all the staff.

We sent our cat Kira to S P A vets after she was limp, and clearly not well at all. We were seen by Steven, who told us Kira just had a cold. He then gave her antibiotics (which the vets director confirmed has no effect on colds) and told us she has a serious temperature of 105f.

He sent her home, no advice, no follow up, nothing. He just told us to wait for the end of the course of antibiotics.

Sadly Kira passed away this morning. We have no idea what was actually wrong with her. While the director admitted that more information should have been given, no apology for the lack of information, or even the fact that our beloved cat had passed, was conveyed by any member of staff at the vets, including the director.

They offered to charge us for an autopsy, of which they also gave no indication of what would happen if the vet had got it wrong.

They also told us they didn't want to investigate more, as that could cost a lot. That's out choice, not yours, it's why we have the top insurance, never make that choice for a customer, give them that choice.

If you're thinking about taking your pet here, please think twice. To them it might be a simple mistake, to you, it's the loss of a loved one as a result

Always a safe haven, I know my dogs will be treated like family - all the staff are really kind and compassionate, very lovely and so knowledgeable; always up to the minute with new medications and diagnosis so you know your pets are receiving the very best treatment. I've been a regular at SPA for over 10 years now, with foster dogs and my own - I wouldn't go anywhere else.